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Penrose Care launches Reablement in Social Care course with Ergotech Health Studios

Penrose Care is taking the initiative to offer high quality post-orthopaedic surgery reablement services
Belsize Village, London, 02 October 2013:
Penrose Care is taking the initiative to offer high quality reablement services for persons recovering from orthopaedic surgery. This morning six members of our staff took a Reablement in Social Care course at Ergotec Health Studios in Belsize Village – a customised course created in partnership with Ergotec.

Reablement differs from traditional home care as the goal is to help a person recently discharged from hospital for stroke or an orthopaedic surgery *relearn* everyday activities such as washing and dressing rather than solely assisting them with such activities.

Our reablement offering aims to make up for deficiencies in the NHS/LA-funded reablement programs

Although reablement has been a priority of the Department of Health [(this year alone £850mn in funding is being transferred from the NHS to Local Authorities (LA) for reablement (Source: Mitie, May 2013)] – feedback we’ve received from recipients of the NHS/LA-funded program and care workers providing services under the program suggest it has in practice resulted in a system whereby it is typical for traditional care workers not trained in reablement being sent out on 45 minute visits per day for six weeks. It is therefore no surprise that recent studies have indicated that the DH’s reablement initiative has done little to reduce un-necessary costs to the health system.

At Penrose Care, we’re striving to provide a privately-designed reablement service that involves specialised-trained workers and a comprehensive service that gives sufficient time to actually assist someone regain their ability to conduct their activities of daily living independently.

Contact
Robert Stephenson-Padron
Managing Director

Penrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992
robert.padron@penrosecare.co.uk
www.penrosecare.co.uk

 

About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional care at home services to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
About Ergotec Health Studios
Ergotec Health Studios offer a one-stop body-shop for clients who require Physiotherapy, Physical Rehabilitation, Sports Injury Therapy, Personal Training, Sports Massage or any specialist Physical Therapy care, from beginners to pro athletes. Whether you have a marathon to run or an illness to fight, it is our aim to offer expert, friendly, personal exercise prescription and manual therapy second-to-none for all musculoskeletal and neuromuscular conditions. Simply, we offer specialist health, fitness and rehab services, either one-to-one or in small classes managed by multiple degree-qualified teams, comprising Chartered Physiotherapists, Human Movement / Exercise Scientists (Biokineticists) and Sport Rehab Therapists. Unique in North London NW3, Ergotec Health Studio is a specialist, private, physical health clinic, not a gym. We are family-owned and managed and recognised by all major private health insurance companies for our Physio. We have around 10 Physical Therapists over 3 floors with 3 treatment rooms and 2 “gyms”, all under one roof.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit www.cqc.org.uk

 

Penrose Care increases support for fellow champion of dignity in care St John s Hospice

Belsize Village, London, 25 September 2013:
Hampstead-based Penrose Care, north west London’s only Accredited Living Wage Employer in the home care sector, has increased its support to fellow champion of dignity in care, St John’s Hospice, by sponsoring its Christmas Fayre to be held on Sunday, 1st December 2013.

London ’s ethical home care provider continues to give back to its community

St John’s Hospice’s Christmas Fayre helps support the important work of the hospice, last year raising £15,000 and seeing over 10,000 attendees. St John’s Hospice provides free care and support for over 2,000 people, and their family members, living with a long term illness in North and North West London every year. St John’s Hospice is part of the charitable Hospital of St John & St Elizabeth.
“We are proud to be furthering our support for St John’s Hospice, a fellow champion of dignity in care,” said Robert Stephenson-Padron, managing director of Penrose Care. “This demonstrates our continued commitment to be an ethical provider – not only doing our best to provide excellent care and support to our own clients, but also by helping other champions of dignity in care provide excellent care and support to their patients and service users.”
Penrose Care is only one of seven social care providers in England working with a prominent charity to roll out a social care ethical charter that is expected to be released in the Fall of 2013. Penrose Care is also only one of three Accredited Living Wage Employers in the London home care sector out of c 925 agencies.

Sponsorship of the hospice’s Christmas Fayre compliments Penrose Care’s ongoing support

Penrose Care’s sponsorship of St John’s Hospice’s Christmas Fayre compliments ongoing support Penrose Care’s full-time workers provide to St John’s Hospice by way of volunteer hours.
“For the past two months, St John’s Hospice Day Centre has benefitted from the professional skills and caring support provided by two of Penrose Care’s qualified carers. The partnership has been hugely beneficial for St John’s Hospice through building the capacity of a small team and enhancing the existing volunteer workforce. We are thrilled to have the continued support of Penrose Care through sponsorship of our Christmas Fayre 2013 – the largest event in the Hospice’s fundraising calendar.” Katherine France, Charity Community Officer at St John’s Hospice.
“During a period of time over much media criticism of flexible-hour contracts, Penrose Care has been a pioneer in creating more balanced flexible-hour contracts whereby full-time equivalent employees are put to work giving back to our community when they are in the ‘idle periods’ common in the home care sector,” said Mr. Stephenson-Padron.

St John’s Hospice, London, UK

St John’s Hospice, London, UK: 24 Sep 2013
Mr. Robert Stephenson-Padron, Managing Director, Penrose Care (left)
Ms. Katherine France, Charity Community Officer, St John’s Hospice (right)

 

 

Contact
Robert Stephenson-Padron
Managing Director

Penrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992
robert.padron@penrosecare.co.uk
www.penrosecare.co.uk

 

About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional care at home services to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
About St John’s Hospice
St John’s Hospice, an independent charity located within the Hospital of St John’s and St Elizabeth in St John’s Wood, provides specialised palliative care to more than 2,000 terminally-ill patients and their families every year.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit www.cqc.org.uk

 

Outstanding CQC inspection report of Penrose Care shows ethical standards can drive excellence in care

Belsize Village, London, 15 July 2013:
Hampstead-based Penrose Care, north London’s only Accredited Living Wage Employer in the home care sector, was found to be compliant with all regulatory standards by the Care Quality Commission (CQC) following its first inspection since commencing services in May 2013.

We are proud to be achieving our original aim to raise standards in home care
Penrose Care, which is based in Belsize Village in Hampstead, London, provides home care services to families throughout north west London. The company was founded in July 2012 by two north west London-residents, Robert Stephenson-Padron, a healthcare analyst; and Dr. Matthew Knight, a hospital physician. “We set up Penrose Care with an aim to raise the standards in home care,” said Dr. Knight, “Following the excellent feedback we’ve received from our first clients and now this outstanding review from the CQC, we are incredibly proud that our original aims are being achieved.”
Penrose Care was found to be compliant with all care standards by the CQC
During a routine inspection on 05 June, the CQC found Penrose Care met all quality care standards and noted the satisfaction with our services from a relative of our first client who noted they were “very happy [about the service” and that Penrose Care’s staff were “very caring”. The inspection follows Penrose Care’s original registration with the CQC in November 2012 and its commencement of services in May 2013.
We are committed to ethical practices and excellence in care
Penrose Care has 10 employees and 5 clients and expects both of these numbers to continue to rise due to its ethical labour practices and commitment to excellence in care. Staff are supported in providing excellent care with compassion from Penrose Care maintaining numerous ethical practices including being only one of three Accredited Living Wage Employers in the London-home care sector out of c 925 agencies, providing an initial training program that is c 12 days vs the 1-3 days typical in the home care sector and support for staff to pursue vocational QCF diplomas, paying workers for their training time and course fees, and paying workers for their travel time between client homes.
Our caring organisation is supported by advanced technology
Penrose Care’s ethical practices are complimented by its adoption of advanced technology that assist staff in maximising the time they spend providing care and support. Our technology was highlighted in the CQC’s inspection report: “staff had a mobile phone which they used to report that they had arrived at or left from a person’s home”. This statement refers to our NFC-enabled time management system, which is substantially more efficient than the telephone-based call monitoring system commonly used in the home care sector.
We want our community to know there is a local home care provider they can trust
“Especially during this period of heightened media coverage of failings in our care system, we want our community to know that there is a local home care provider they can trust to be committed to operating ethically and providing excellent care and support,” said Robert Stephenson-Padron, Penrose Care’s managing director, “Although we are still a small organisation, we are confident that as we get this message out, we will grow to become a significant employer and a preferred provider of home care services in north west London.”
Reference
Inspection Report – Penrose Care Limited (Date of Inspection: 05 June 2013): 10 July 2013 (CQC, 2013), available online (scheduled to be posted online on Wednesday, 17 July 2013): http://www.cqc.org.uk/directory/1-502152385 You may also request a PDF copy by sending an email request to enquiries@penrosecare.co.uk.
Contact
Robert Stephenson-Padron
Managing Director

Penrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992
robert.padron@penrosecare.co.uk
www.penrosecare.co.uk

 

About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional care at home services to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit www.cqc.org.uk

Penrose Care’s especial commitment to training highlighted in today’s Jewish Chronicle

Belsize Village, London, 28 June 2013:
Penrose Care is proud to have been highlighted in an article about the training of home care staff in today’s issue of the Jewish Chronicle. The article is titled “What makes a perfect carer?” by Elisa Cowen on page CN6 in the Care & Nursing Supplement in the June 28, 2013 issue of the Jewish Chronicle. “… training is a high-priority at agencies such as Penrose Care” according to the article.

“We are incredibly pleased to see recognition for our top-of-the-range home care support worker training programme by a prominent news outlet such as the Jewish Chronicle,” says Penrose Care’s managing director, Robert Stephenson-Padron. “When Dr. Matthew Knight and I founded Penrose Care in the summer of 2012, a focal point within our goal of raising the standards for home care was improving training standards in social care. We are proud to have commenced turning this goal into reality but our work is not done – we continue to explore further ways to improve the way home care support workers are inducted, trained, and pursue continuing professional development.”

References
Cowen, Elisa, “What makes a perfect carer” (Jewish Chronicle, 28 June 2013), page CN6 of the Care & Nursing supplement.
Contact
Robert Stephenson-Padron
Managing DirectorPenrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)T 020 7435 2644
F 020 3514 8992
robert.padron@penrosecare.co.uk
www.penrosecare.co.uk
About the Jewish Chronicle
The Jewish Chronicle is one of the world’s oldest and most influential Jewish newspaper with news and resources for the Jewish community.
Founded in 1841, The Jewish Chronicle – often known as the JC – has no proprietor nor commercial shareholders, and its editorial independence is guaranteed by the Jewish Chronicle Trust. It is based in London, with reporters around the world.
The Jewish Chronicle’s news and opinion pages reflect the wide diversity of Jewish religious, social and political thought from left to right, Orthodox to secular.
News coverage ranges from hard-hitting investigations to reports of communal activities, with context provided by leading commentators and cultural figures. The newspaper, published every Friday, includes Features, Arts and Sports sections, as well as pages devoted to Food and Business. We also publish a range of high-quality colour magazines.
About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional home care service to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit www.cqc.org.uk

Penrose Care successfully registers with the Care Quality Commission to provide personal care through a domiciliary care service

Belsize Village, London, 19 November 2012:
Penrose Care has today been successfully registered with the Care Quality Commission (CQC), England’s independent regulator of health and adult social care, to provide personal care via a domiciliary care service or “home care” as it is commonly known. The registration follows the CQC’s 07 November 2012 Site Visit & Fit Person Interview of Penrose Care’s premises and registered manager, respectively, and notice of decision of 13 November 2012. Penrose Care applied for registration as a new service provider on 23 Oct 2012.

“With the CQC providing us their notice of decision just three weeks after our registration application for a process which can take up to eight weeks, we are extraordinarily pleased with the speed at which the CQC registered Penrose Care as a new home care provider in England. We see this as a testament of the importance of our aims to raise the standards in England’s social care sector,” said Robert Stephenson-Padron, Penrose Care’s managing director. “With registration achieved, we look forward with excitement to the launch of our superior quality home care services in the first quarter of 2013.”

References
Home care providers may be looked up from the following section of the Care Quality Commission’s (CQC) website.
Home care providers may also be looked up from the following section of the UK Home Care Association’s (UKHCA) website.
Contact
Robert Stephenson-Padron
Managing DirectorPenrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992
robert.padron@penrosecare.co.uk
www.penrosecare.co.uk

About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional home care service to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit www.cqc.org.uk

Penrose Care one of only four home care organisations in England named as an Accredited Living Wage Employer

Belsize Village, London, 5 November 2012:
Penrose Care is proud to have been named the only north London home care organisation to be an Accredited Living Wage Employer and only one of four in England (out of c 5,894 registered agencies) by Mayor of London Boris Johnson at the opening of the first ever London Living Wage Week held at City Hall. Within London, Penrose Care is one of three Accredited Living Wage Employers in the home care sector (out of c 745 London-based registered agencies).

At the event, Mayor Boris Johnson announced the new London living wage at £8.55/hour from £8.30/hour previously. The London living wage is calculated by the Greater London Authority according to the basic cost of living in London. It is a voluntary scheme and differs from the existing National Minimum Wage which is £6.19/hour for those 21 and over. According to the October 2012 National Minimum Data Set for Social Care Key Information and Statistics Report, the median gross hourly salary for a care worker in London was £7.10.

“We believe that by at least paying the London Living Wage, we can attract higher calibre individuals to the social care sector, and by providing them the best training in the country and an enjoyable work environment, keep them in the sector,” said Penrose Care co-founder and managing director, Robert Stephenson-Padron. “For us, this is fundamental to improving social care standards as regardless of how many white papers, regulations, and policies are written, if the end care professional is not capable of implementing them, they will have been written in vain.”

References

A full list of London’s Accredited Living Wage Employers list may be obtained from the following Citizens UK link.
The National Minimum Data Set for Social Care’s website may be accessed from the following link.

Contact

Robert Stephenson-Padron
Managing Director

Penrose Care
9 McCrone Mews
Belsize Lane
Hampstead
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992
enquiries@penrosecare.co.uk
www.penrosecare.co.uk

About Penrose Care

Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional home care service to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in Belsize Village, north west London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Home page contant

Penrose Care, based in Hampstead, London, is England’s pioneer of ethical  homecare. We provide support with compassion to help support the independence and well-being of our clients, both elderly and non-elderly persons with disabilities. The exceptional quality of our care services was part of a documentary feature “Secret Lives of Carers” that aired on BBC Radio 4 in December 2015 and can be listened to here.

Our Home Care Support Workers are:

  • Carefully selected and extensively trained. All our workers hold a satisfactory DBS (formerly CRB) enhanced check and hold a full first aid certificate from the British Red Cross opposed to just the “awareness” training common in the care sector.
  • Paid a Living Wage as highlighted in the BBC News, the Guardian, and Sky News to help foster exceptional quality and high levels of morale. We are proud to be one of only four Accredited Living Wage Employers in the London home care sector out of over 1,000 agencies.
  • Equipped with an advanced IT system which includes an NFC-enabled time management system. This compares to the slow and problematic telephone-based time management system common in the sector.
  • Provide specialist services including dementia care, waking night-care and sleep-in support, post-orthopaedic surgery re-enablement, monitoring for those with epilepsy, learning disabilities care, care for those with physical disabilities, travel care, and keeping Kosher assistance to members of the Jewish Community.
  • Supported by a professional management team committed to operating ethically as featured in homecare.co.uk and praised by a client’s family member on BBC Radio 4 You and Yours (go to 32:30 into the recording). As a testament to our courage to make a difference, we are one of only seven social care providers (out of over 26,000 providers in England) to back Citizens UK‘s historic Social Care Charter at its 15 Oct 2013 launch.

We provide short-visits, day-visits, sleep-overs, night care and live-in care (however, we pay our workers’ for their time sleeping and so therefore charge for this time) including to persons with dementia, physical disabilities and/or learning disabilities. We provide both long-term engagements and fixed-term engagements such as for travel care, respite care, and re-enablement. With an especial focus on customer service, Penrose Care is contactable by phone or e-mail 24/7, year-round.

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UK Over 50s Housing Awards - Penrose Care