I cannot praise Penrose Care highly enough. They could not have been more sympathetic to our needs when we suddenly needed care for our parents. They immediately gathered a caring team around our family. The carers were wonderful with all the attributes one would want from someone supporting an elderly couple. They were caring, respectful , cheerful and totally engaged , treating our parents with dignity and allowing them any independence they could cope with . They were also very well trained in aspects of senior care.In spite of the fact that our needs changed on several occasions, the team were always happy to help and were very flexible and able to react to our needs within a day or two . A truly personalised service, I would recommend Penrose Care to anyone who needs a supportive team in caring for their loved ones.” – family member of a London-based client (October 2013)

“I am very happy with the wonderful care that my husband received while I was having some respite time away. I knew that he would be well looked after as there was so much attention given to every detail of his requirements. Many thanks to all involved and I would certainly recommend Penrose Care.” – wife of a north west London-based client (May 2013)

Penrose Care’s home care support workers are selected and trained to provide excellent care with compassion to a variety of elderly individuals, including those with dementia, physical disabilities, and those requiring end of life services. Our Care Manager, Maria, is a specialist psychiatric nurse and we have members of our staff trained to provide care and support to persons with dementia.

Following you or your loved one’s initial support needs assessment, we will agree with the support recipient or his/her guardian a support package. The support package will be personally customised, periodically updated and evaluated and may include visits of just a few hours per day per week through to 24-7 live-in care; or respite care over fixed periods of time.

We operate a unique system whereby clients first meet their primary and back-up home care support workers and have the right to refusal. This ensures that you or your loved one feels comfortable around their home care support workers.

Support packages may include but are not limited to:

• Getting-up, bathing, grooming, and dressing
• Restroom assistance & continence care
• Eating and drinking support
• Medication prompts
• Support going to bed
• Support in preventing and early detection of pressure ulcers
• Equipment sourcing support

• Meal planning, cooking and food preparation
• Housekeeping
• Shopping & errands
• Pet care & plant care
• Assisting with leisure & social activities in the community
• Assisting with travel arrangements
• Assisting with GP and hospital appointments attendance
• Companionship, safety check-ins & monitoring
• Sleepovers & waking night care

• If you or your loved one employ a personal care assistant or are supported by a family carer, we can provide temporary support to allow the assistant or carer a break or holiday
• We can also include your personal care assistant or carer in our top-notch training programs to help improve the care you receive at home

• We pride ourselves in hiring smart staff who can think on their feet and help you achieve special goals such as taking up a new hobby or voluntary activity, finding an old friend you lost contact with, and numerous other things you ever thought you could do if you had a little extra help.

• Changing or filling oxygen cylinders, cutting toe and fingernails, helping with gastric feeding, injections, rectal/vaginal suppositories, filling medication dosage boxes, applying creams or ointments, syringing your ears, tracheotomy care, and wound care.

We found Penrose Care very approachable and very thorough in their planning, arranging and delivering of a support plan to meet the needs of our volunteer [travelling into London]… We would work with Penrose [C]are again. The other volunteers tell me the [Penrose Care support workers] interacted well with our group and the [non-Penrose Care] carer who travelled with [our volunteer] felt the care was excellent. Thank you – GO (www.grampianopportunities.org.uk, a Scottish charity for persons with disabilities and persons with mental health conditions) (July 2013)

I was happy with the support provided and would use the agency again. – client with a physical disability (July 2013)

Our care professionals are selected and trained to provide excellent care with compassion to adults with a variety of disabilities, including those with sensory impairment and physical disabilities, learning disabilities, and mental health disorders. We provide specialist services for monitoring persons with epilepsy.

Following your or your loved one’s initial care assessment, we will agree with you or your loved one’s care package. Your or your loved one’s care package will be personally customised, periodically updated, and may include visits of just a few hours per day per week through to 24-7 live-in care.

We operate a unique system whereby clients first meet their primary and back-up care professionals and have the right of refusal and if necessary, choose their own care team from our staff. This ensures that you or your loved one feels comfortable around their care providers.

Care packages may include but are not limited to:

• Getting-up, bathing, grooming, and dressing
• Restroom assistance & continence care
• Eating and drinking support
• Medication prompts
• Support going to bed
• Equipment sourcing support

• Meal planning, cooking and food preparation
• Housekeeping
• Shopping & errands
• Pet care & plant care
• Assisting with leisure & social activities in the community
• Assisting with travel arrangements
• Assisting with GP and hospital appointments
• Companionship, safety check-ins & monitoring
• Sleepover & waking night care

• Moving and handling done properly – clients requiring higher levels of moving and handling in the morning and nights will be supported by at least two care professionals
• Extra support in equipment sourcing and vendor management
• Provision of staff specially trained to care for those with visual and/or hearing impairment
• Assistance in care and veterinary appointment attendance of guide dog

• Assisting in life-skills enablement
• Assisting in social interaction development
• Assisting in communications development
• Assisting in gaining independence with activities of daily living
• Specially tailored entertainment activities
• Consistency of care provider – we’ll strive to keep the use of back-up care staff to a minimum and where necessary, ensure the care recipient has the opportunity to get comfortable with back-up care staff while with his/her primary care professional

• Provision of staff with specialist training in care of those with mental health conditions

• If you or your loved one employ a personal care assistant or are supported by a family carer, we can provide temporary support to allow the assistant or carer a break or holiday
• We can also include your personal care assistant or carer in our top-notch training programs to help improve the care you receive at home

• We pride ourselves in hiring smart staff that can think on their feet and help you achieve special goals such as taking up a new hobby or voluntary activity, finding an old friend you lost contact with, and numerous other things you ever thought you could do if you had a little extra help.

• Changing or filling oxygen cylinders, cutting toe and fingernails, helping with gastric feeding, injections, rectal/vaginal suppositories, filling medication dosage boxes, applying creams or ointments, syringing your ears, tracheotomy care, and wound care.

Penrose Care’s home care support workers possess the skills and competence to help improve the lives of all people, including healthy adults. Busy businesspeople and professionals may find that they need assistance with tasks such as housekeeping, cooking, and scheduling that allows them to spend more time relaxing and enjoying leisure activities.

• Meal planning, cooking and food preparation
• Housekeeping
• Shopping & errands
• Pet care
• Accompanied outings
• Assisting with leisure & social activities
• Assisting with travel arrangements
• Home security check-ins while a client is on holiday or on a business trip

We pride ourselves in hiring smart staff that can think on their feet and help you achieve special goals such as taking up a new hobby or voluntary activity, finding an old friend you lost contact with, and numerous other things you ever thought you could do if you had a little extra help.