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Thai delegation with Penrose Care management in Belsize Terrace

Thai research delegation visits Penrose Care

Belsize Village, London, UK: On June 27, 2019, Penrose Care was delighted to host its seventh international research delegation. The research delegation was from the Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand. The purpose of the research visit was to learn best practice with respect to social care for persons with disabilities.

Following the visit, Penrose Care managing director Robert Stephenson-Padron made this statement:

“Penrose Care was honoured to receive such a large research delegation from the Ministry of Social Development and Human Security, Government of Thailand. Penrose Care’s international recognition is a testament to our belief that the regard for the dignity of the human person and outstanding social care underpinned by ethical labour standards are universal aspirations. I was particularly impressed that personal assistants in Thailand have government mandated training, one month of job shadowing and a compulsory professional register. These are advances over and above what the UK has achieved. We look forward to working with the Government of Thailand in the future, should they require our assistance.”

Penrose Care is known internationally due to its pioneering work on integrating ethical labour practices into its provision of home care services for the elderly and persons with disabilities. Within the UK and in many countries around the world, providing consistent, outstanding social care from care and support workers that receive a Living Wage and generous worker benefits remains an aspiration but is a reality at Penrose Care. Penrose Care was also the organisation that successfully led to the step up of enforcement of the minimum wage laws in home care in the UK after lodging a complaint with the House of Commons Public Accounts Committee in 2014. Prior to this industry-changing action, the minimum wage law was widely flouted by home care providers in the UK.

Penrose Care continues to crusade for care and support workers to be paid at least the minimum wage for sleep-ins – something Penrose Care continues to do en lieu of clarification from the Supreme Court in The Royal Mencap Society v Tomlinson-Blake.

The head of the Thai delegation, Mrs. Nata-orn Indeesri, Director of Division of Strategies and Plans, Department of Empowerment of Persons with Disabilities (DEP), made this statement following the research visit:

“I would like to say that we are honoured to be invited here at Penrose Care. There [is] a lot of valuable knowledge to be gained here and we plan to utilise it in the best way that we can. We know that your organisation aim[s] to help improve elderly care and disabilities care in the UK. We all here agree and totally support on what you are trying to achieve. We hope that you will continue to provide and set standard[s] for best-quality care for both the elderly with or without disabilities. We thank you for the warm welcome. We are very appreciat[ive] for the exchange of experiences and best practice between us. I hope that there will be future collaboration between our organisation.”

Penrose Care’s trainee therapy pet cat, Quita the Kitty, received a lot of interest from the delegation. Penrose Care manager Olga Garcia made the following comment with respect to Quita’s work:

“I’ve seen Quita bring joy to a person with cerebral palsy, to a work whose father passed away and neede support, a professional worker that was having a bad day and so many other people’ Quita is changing lives with her presence and this is just the beginning of her journey.”

Following the research discussion of the talk. Mrs. Indeesri gifted to Mr. Stephenson-Padron clothing made from persons with disabilities in Thailand.

Thai delegation with Penrose Care management in Belsize Terrace

Delegation from the Ministry of Social Development and Human Security, Government of Thailand, with Penrose Care’s Nikoletta Makouli, Robert Stephenson-Padron, Quita the Kitty and Olga Garcia at Belsize Terrace in Belsize Village, London, UK.

 

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron, at Belsize Terrace in Belsize Village, London, UK.

 

Exchange of gifts from Nata-orn Indeesri, head of the Thai delegation, to Penrose Care managing director Robert Stephenson-Padron

Exchange of gifts from Nata-orn Indeesri, head of the Thai delegation, to Penrose Care managing director Robert Stephenson-Padron at Teta’s Lebanese Kitchen, Belsize Village, London, UK. The clothes were made in a Thai factory by workers with disabilities.

 

The Thai delegation with Penrose Care management and Quita the Kitty

The Thai delegation with Penrose Care management and Quita the Kitty at Teta’s Lebanese Kitchen in Belsize Village, London, UK.

 

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, and South Korea. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand

The DEP is a government agency responsible for persons with disabilities in Thailand. It falls under the Ministry of Social Development and Human Security, Government of Thailand.

About Quita the Kitty

One of Penrose Care’s colleagues is a kitten, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat, adventure cat and training to be a therapy cat. Quita the Kitty has already visited all eight of London’s Royal Parks, potentially the first cat or one of the first few to ride on one of the Thames Clipper boats, and has provided therapy services to two persons with cerebral palsy.

Quita the Kitty has provided workplace morale boosting visits to the Apple Store Covent Garden, Brewdog Seven Dials, The Espresso Room Covent Garden, Karma Bread, the Living Wage Foundation, the New Economic Foundation, Oliver’s Village Cafe, OmniDe architects, and Persephone Books.

Quita the Kitty has met actor/comedian Ricky Gervais, the Mayor of London Sadiq Khan and Her Majesty the Queen’s former press secretary Charles Anson.

Quita the Kitty, at @quitathekitty, is popular on social media having over 113,000 likes on TikTok, over 22,000 karma points on Reddit, holds the status as a Glorious Imgurian on Imgur, and has over 3,500 followers on Instagram.  Quita the Kitty is also on FacebookTwitter and YouTube.

Quita the Kitty’s first news article was published on June 3, 2019 by Sunny Skyz: “4-Month-Old Therapy Kitten Comforts Woman With Cerebral Palsy”.

2019-04-09 (Penrose Care) Quita, Nikoletta and Olga

Promotions of Ms. Garcia and Mrs. Makouli

Belsize Village, London, UK: Today Penrose Care is pleased to announced the promotions of Ms. Olga García Gómez to manager from deputy manager and Mrs. Nikoletta Makouli to manager from deputy manager.

Penrose Care provides home care services for people with physical disabilities, mental health conditions, acquired brain injuries and health issues relating to ageing, such as dementia and impaired mobility. The company has especially excelled at service to clients in end of life situations, helping people live full lives far past their original prognoses. Penrose Care is highly acclaimed for its innovations in ethical working conditions in social care. Both Ms. García and Mrs. Makouli have especial expertise in servicing private client / ultra high-net-worth individuals with complex needs.

Following the promotions, Penrose Care managing director Robert Stephenson-Padron made the following statement:

“Ms. García and Mrs. Makouli have been the backbone of our management infrastructure for a number of years and it is right and well deserved that they are both now made managers of Penrose Care. Penrose Care is special because it strives to put the dignity of the human person at the heart of everything we do. Ms. García and Mrs. Makouli understand Penrose Care’s values and culture, have helped clients transform their lives for the better, managed complex staff situations with grace and patience, and have overall been a pleasure to work with for these past years. Both have also appeared on national media outlets and have attended domestic and international conferences. Ms. García and Mrs. Makouli are well suited to both manage internally and promote Penrose Care’s special mission as ambassadors externally. Congratulations to both of you. Well done.”

With respect to Ms. García promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Olga García Gómez has been the logistical backbone of Penrose Care for some time, managing our rota impeccably well. On the frontline, Olga has long specialised in servicing the demands and complexities of the private client segments, including knights, renowned academics and field-changing physicians. In one complex case, she put together an emergency care package for a mental health patient in less than 24 hours, a package attributed by clinical staff as likely saving this person’s life. Her excellence and heroism is well summed up by a compliment given by an acquired brain injury care case manager, which refers to her work: ‘You are the most flexible, accommodative and amazing care provider I have ever dealt with.’ Well done Olga.”

With respect to Mrs. Makouli’s promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Nikoletta Makouli has been the embodiment of our belief that a caring ethos leads to effective care and excellent outcomes. She has, for some years, been the lead on a complex private client with advanced staged dementia who was given 8 weeks to live in 2017. Through incredible management of a home care team to this client, certain of this client’s neurological abilities have been restored and their palliative designation removed. This client is still alive to this day. A well renowned palliative medicine consultant physician has commended her heroic work, ‘It is a miracle you guys have achieved in keeping [the patient] alive. I have withdrawn my view and no longer believe [s/he] is a palliative case. You should be so proud.’ Well done Nikoletta.”

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Olga García Gómez

Olga García Gómez, Manager
Penrose Care

Ms. García is an expert in the logistical operations of a home care provider and the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2014 as a support worker, she worked in various hospitality, media and marketing roles. Ms. García was made a senior support worker in August 2016 and deputy manager in May 2018. Ms. García became a manger at Penrose Care in May 2019.

Ms. García has appeared a number of times on the BBC Two’s Victoria Derbyshire. She was the company’s primary delegate, via invitation, to the Prague European Summit 2018 held in Prague, Czech Republic.

Ms. García holds a Licenciate in Journalism from the Universidad de Navarra, Spain. Ms. García also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) from Highfield Qualifications and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards.

About Nikoletta Makouli

Nikoletta Makouli, Manager
Penrose Care

Mrs. Makouli is an expert in end of life care and home care for persons with advanced dementia, focusing especially on the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2015as a support worker, she was a manager in the hospitality sector. Mrs. Makouli was made a senior support worker in August 2017 and deputy manager in May 2018. Mrs. Makouli became a manger at Penrose Care in May 2019.

Mrs. Makouli has appeared on the BBC Two’s Victoria Derbyshire. She is the company’s primary delegate to events of the Recruitment & Employment Confederation.

Mrs. Makouli holds a Bachelor in Public and Business Administration-Marketing from the University of Cyprus and a MSc in International Hospitality Management from the University of Brighton. Mrs. Makouli also holds a NCFE CACHE Level 2 Certificate in End of Life Care.