Belsize Village, London – On Thursday afternoon, August 13, 2015, Penrose Care was honoured to be visited by a five-person research delegation from the Japanese Government.
The delegation visited Penrose Care to learn more about the unique way in which Penrose Care delivers care – underpinned by an innovative ethical approach that is outlined in Citizens UK’s Social Care Charter which includes paying staff the living wage, payment for travel time, no unduly short visits, offering an occupational sick pay scheme, dedicated client teams and proper training.
The delegation was hosted by Penrose Care managing director, Robert Stephenson-Padron; Belsize ward councillor Claire-Louise Leyland of Camden Council, and several Penrose Care workers.
“All of us at Penrose Care were extremely honoured to be visited by the esteemed delegation from the Japanese Government which is a testament to Penrose Care’s innovative ethical approach to care,” said Mr. Stephenson-Padron. “The challenges associated with ageing populations is an international one, and Penrose Care is thankful for the opportunity to assist the Japanese Government in any way we can. High-quality, dignified social care, should be available to all people who need it, in any country.”
Cllr. Leyland said:
“Penrose Care is a valued local business with an inspiring model of ethical care that is challenging the homecare industry to re-think their models of service provision. As someone who worked as a carer for five years, I’m so proud to support their work. I hope that their approach will help the Japanese Government to develop new ways of working that allow the elderly to live out their lives with dignity.”
One of the delegation members, Tomoko Yoden of Itami City Council (Japan), had the opportunity to discuss social care best practice between Mr. Stephenson-Padron and Cllr. Leyland on a municipal-level and stated following the visit: “I found the information very valuable and useful… My city’s Adult care will be improved by meeting [Penrose Care].”
A number of issues were covered in the discussion including the broad issues facing health and social care in the UK, care worker pay and terms and conditions, care worker training in the UK, Japan and California; care manager training, public-private market mix, market culture towards pricing, social care-GP coordination, information sharing, Camden specific issues, characteristics and challenges in health and social care in Japan, and ways in which Penrose Care has achieved excellence in care by operating as an ethical enterprise.
Part of the Japanese Government delegation included an expert on UK and Japanese ageing issues, Dr. Mayumi Hayashi, Research Fellow, Institute of Gerontology of King’s College London who stated after visiting Penrose Care:
“We were privileged to observe excellence in action. Clearly a person-centred, quality driven model of care provision. The quality of the care staff is guaranteed by the quality of their terms and conditions: and this quality becomes the benchmark of the excellent care experienced by the clients.”
Mr. Kosuke Wada, First Secretary (Health, Labour and Welfare), Embassy of Japan in the UK, said:
“We found that [Penrose Care’s] vision is very clear and innovative. In Japan, home care is also very important and we also have a lot to do to improve our system. Today’s meeting is very productive and I would like to thank [Penrose Care] again.”
0207 435 2644
Embassy of Japan in the UK
Mr. Kosuke WADA
020 7465 6588
About Penrose Care
Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.
Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
About the Delegation from the Japanese Government
The delegation from the Japanese Government consisted of Shunsuke TANI, Deputy Director, International Affairs Division, Minister’s Secretariat, Japan Ministry of Health, Labor & Welfare; Kosuke WADA, First Secretary, Embassy of Japan in the UK; Dr. Satoru HASHIMOTO, Professor of Management, Faculty of Sociology, Kansai University; Dr. Mayumi HAYASHI FRSA, Research fellow, Institute of Gerontology, King’s College London; and Tomoko YODEN, Itami City Council, Japan.
Photos of the Visit (E-mail firstname.lastname@example.org for high-resolution photos)