London-based Penrose Care backs Citizens UK’s landmark Social Care Charter

Belsize Village, London, 22 October 2013:
We at Penrose Care are very proud to be part of a handful of courageous social care providers in England backing Citizens UK’s landmark Social Care Charter which brings the community, commissioners, care recipients and providers together to transform social care in England. The charter includes paying workers the Living Wage, paying workers for their travel time between client homes, and various other just measures. Due to our unique commitment to operating ethically, our internal research suggests we are the only independent sector home care provider in England out of nearly 7,000 agencies to be compliant with the charter at its launch on October 15, 2013 at Friends House, Euston, London.

“After being one of the first home care providers in England to be an Accredited Living Wage Employer, we are proud that the wider ethical measures we have taken allow us to be the first independent sector home care provider in England to be compliant with Citizen UK’s Social Care Charter,” said Mr. Robert Stephenson-Padron, managing director of Penrose Care.

“Ethical practices in care are fundamental to providing the care the people of the UK deserve. Penrose Care is a model: all of our client feedback to date has been excellent and we’ve had zero voluntary leavers in a sector where high staff turnover is the norm,” said Mr Stephenson-Padron.

Penrose Care is joined by six other social care providers in backing Citizen UK’s Social Care Charter. Although this is only a small amount of the over 26,000 social care providers in England, Penrose Care’s management believes that with Citizen UK’s record of achievements of promoting ethical standards in the UK – notably with the success of the Living Wage initiative – more and more providers will join in backing the Social Care Charter.

The Elements of the Charter are:

Proper Training

  • Care workers trained to a high standard including in dealing with dementia, moving and handling and in mental health

Better relationships

  • Consistency of care worker to care recipient; eg. 90% of care provided by small team of named primary workers
  • An effective strategy to involve communities and build relationship

Enough Time

  • At least 30 minutes for Home Care visits
  • Home care workers paid for travel time between visits
  • Sufficient staffing in Care Homes

Dignity in work

  • A Living Wage for care workers
  • An occupational sick pay scheme
  • A clear pathway for career progression


Robert Stephenson-Padron
Managing Director

Penrose Care
9 McCrone Mews
Belsize Lane
London NW3 5BG (GB)

T 020 7435 2644
F 020 3514 8992


About Penrose Care
Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional care at home services combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfill our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care provides short-visits, day-visits, sleep-overs, night care and live-in care at home including to elderly and non-elderly adults with dementia, physical disabilities and/or learning disabilities. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
About Citizens UK
Citizens UK started life in the early 1990s when, having attended ‘Community Organising’ training in the USA, Neil Jameson was inspired to build an alliance of civil society organisations in the UK. It is now a powerful alliance of local Community Organising groups in London, Birmingham, Cardiff, Milton Keynes and Nottingham. They bring together churches, mosques and synagogues; schools, colleges and universities; union, think-tanks and housing associations; GP surgeries, charities and migrant groups to work together for the common good.
They develop the capacity of their members to build power locally so they can hold politicians and other decision makers to account. Citizens UK works on a range of issues, from small local campaigns to large national campaigns. Community Organising is about building power and participating in democracy: being realistic in what they demand and winning key victories to improve the lives of communities across the country.Citizens UK's Social Care Charter Launch
Citizens UK’s Social Care Charter Launch, Friends House, London, UK: 15 Oct 2013 Left to Right Mr. Robert Stephenson-Padron, managing director, Penrose Care; Mr. Neil Jameson, Executive Director, Citizens UK; The Rev’d Stephen Tucker, Vicar of the Parish Church of St John-at-Hampstead; Mr. Rhys Moore, Director, Living Wage Foundation; Perrine, Penrose Care’s management trainee; Soledad, Penrose Care’s business development manager.
Penrose Care Ltd is registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-502152385). For more information, please visit
This press release was reviewed and approved by a manager of Citizens UK on 22 Oct 2013.

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