2019-04-09 (Penrose Care) Quita, Nikoletta and Olga

Promotions of Ms. Garcia and Mrs. Makouli

Belsize Village, London, UK: Today Penrose Care is pleased to announced the promotions of Ms. Olga García Gómez to manager from deputy manager and Mrs. Nikoletta Makouli to manager from deputy manager.

Penrose Care provides home care services for people with physical disabilities, mental health conditions, acquired brain injuries and health issues relating to ageing, such as dementia and impaired mobility. The company has especially excelled at service to clients in end of life situations, helping people live full lives far past their original prognoses. Penrose Care is highly acclaimed for its innovations in ethical working conditions in social care. Both Ms. García and Mrs. Makouli have especial expertise in servicing private client / ultra high-net-worth individuals with complex needs.

Following the promotions, Penrose Care managing director Robert Stephenson-Padron made the following statement:

“Ms. García and Mrs. Makouli have been the backbone of our management infrastructure for a number of years and it is right and well deserved that they are both now made managers of Penrose Care. Penrose Care is special because it strives to put the dignity of the human person at the heart of everything we do. Ms. García and Mrs. Makouli understand Penrose Care’s values and culture, have helped clients transform their lives for the better, managed complex staff situations with grace and patience, and have overall been a pleasure to work with for these past years. Both have also appeared on national media outlets and have attended domestic and international conferences. Ms. García and Mrs. Makouli are well suited to both manage internally and promote Penrose Care’s special mission as ambassadors externally. Congratulations to both of you. Well done.”

With respect to Ms. García promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Olga García Gómez has been the logistical backbone of Penrose Care for some time, managing our rota impeccably well. On the frontline, Olga has long specialised in servicing the demands and complexities of the private client segments, including knights, renowned academics and field-changing physicians. In one complex case, she put together an emergency care package for a mental health patient in less than 24 hours, a package attributed by clinical staff as likely saving this person’s life. Her excellence and heroism is well summed up by a compliment given by an acquired brain injury care case manager, which refers to her work: ‘You are the most flexible, accommodative and amazing care provider I have ever dealt with.’ Well done Olga.”

With respect to Mrs. Makouli’s promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Nikoletta Makouli has been the embodiment of our belief that a caring ethos leads to effective care and excellent outcomes. She has, for some years, been the lead on a complex private client with advanced staged dementia who was given 8 weeks to live in 2017. Through incredible management of a home care team to this client, certain of this client’s neurological abilities have been restored and their palliative designation removed. This client is still alive to this day. A well renowned palliative medicine consultant physician has commended her heroic work, ‘It is a miracle you guys have achieved in keeping [the patient] alive. I have withdrawn my view and no longer believe [s/he] is a palliative case. You should be so proud.’ Well done Nikoletta.”


Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director


0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Olga García Gómez

Olga García Gómez, Manager
Penrose Care

Ms. García is an expert in the logistical operations of a home care provider and the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2014 as a support worker, she worked in various hospitality, media and marketing roles. Ms. García was made a senior support worker in August 2016 and deputy manager in May 2018. Ms. García became a manger at Penrose Care in May 2019.

Ms. García has appeared a number of times on the BBC Two’s Victoria Derbyshire. She was the company’s primary delegate, via invitation, to the Prague European Summit 2018 held in Prague, Czech Republic.

Ms. García holds a Licenciate in Journalism from the Universidad de Navarra, Spain. Ms. García also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) from Highfield Qualifications and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards.

About Nikoletta Makouli

Nikoletta Makouli, Manager
Penrose Care

Mrs. Makouli is an expert in end of life care and home care for persons with advanced dementia, focusing especially on the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2015as a support worker, she was a manager in the hospitality sector. Mrs. Makouli was made a senior support worker in August 2017 and deputy manager in May 2018. Mrs. Makouli became a manger at Penrose Care in May 2019.

Mrs. Makouli has appeared on the BBC Two’s Victoria Derbyshire. She is the company’s primary delegate to events of the Recruitment & Employment Confederation.

Mrs. Makouli holds a Bachelor in Public and Business Administration-Marketing from the University of Cyprus and a MSc in International Hospitality Management from the University of Brighton. Mrs. Makouli also holds a NCFE CACHE Level 2 Certificate in End of Life Care.

Latest News

Twitter Feed