Tag Archives: cqc

2018-04-09 (Penrose Care) Management - Olga Garcia, Robert Stephenson-Padron, Nikoletta Makouli 02 15p THUMBNAIL

Penrose Care rated Outstanding by regulator

Belsize Village, London, UK: Today the health and social care regulator of England, the Care Quality Commission (CQC), announced that it had rated Penrose Care Ltd (PCL) Outstanding overall for being caring and effective, following a routine regulatory inspection carried out in February 2019.

Penrose Care provides home care services for people with physical disabilities, acquired brain injuries and health issues relating to ageing, such as dementia and impaired mobility.

In a statement, the CQC noted it found in its inspection that “People’s outcomes were consistently better than expected and PCL was described as exceptional and distinctive. People using the service, relatives, staff and external professionals provided consistently positive feedback about the service.”

Following the announcement, Penrose Care managing director Robert Stephenson-Padron stated:

“The health and social care regulator granting its highest inspection rating to Penrose Care is a testament to our pioneering work of ethical social care. The CQC’s Outstanding rating is an accolade attributable to only 2% of home care providers in London and 3% nationwide. Penrose Care shall however remain humble, hard working and continue to put the dignity of the human person at the forefront of what we do as this drives continuous improvement. To my colleagues: well done. To all our friends: thank you.”

Penrose Care is known for its innovations in ethical labour practices in social care which include paying the London Living Wage, paying at least the minimum wage for sleep-in shifts, guaranteed minimum working hours (so no zero-hour contracts), travel time between clients, training costs and time fully funded, private medical insurance via Vitality Health, taxies home if working late, funded annual dental check-ups, an occupational sick pay scheme, and normal employment which provides statutory holiday entitlements and pensions. As a relative of a client told the CQC inspection team, “”We are very happy with the company, they pay a living wage so retain staff longer so there is more continuity.”

Dr. Matthew Knight, non-executive director of Penrose Care and consultant respiratory physician with the West Hertfordshire Hospitals NHS Trust, congratulated the company following this news:

“The rating from the CQC is a testament to the hard work, dedication and, above all, care that our entire team at Penrose Care put in to looking after all who use our services. I am extremely proud of all our staff.”

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “I am very pleased to see continued improvement at Penrose Care Limited. At CQC’s previous inspection the service was rated Good overall and now it has moved up to Outstanding, our highest rating.

“Staff and management at Penrose Care work hard to ensure that people they care for are encouraged to live as independently as they possibly can. Evidence gathered from people using the service, their relatives and other health professionals shows they were impressed with the care and would not hesitate to recommend it to others.”


Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director


0207 435 2644

Care Quality Commission

Ray Cooling, Regional Engagement Manager

020 7448 9136

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and it encourages care services to improve. The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and the CQC publishes what it find to help people choose care.

Penrose Care’s management team from left to right: Olga Garcia, Robert Stephenson-Padron and Nikoletta Makouli.