Belsize Village, London, UK: On June 27, 2019, Penrose Care was delighted to host its seventh international research delegation. The research delegation was from the Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand. The purpose of the research visit was to learn best practice with respect to social care for persons with disabilities.
Following the visit, Penrose Care managing director Robert Stephenson-Padron made this statement:
“Penrose Care was honoured to receive such a large research delegation from the Ministry of Social Development and Human Security, Government of Thailand. Penrose Care’s international recognition is a testament to our belief that the regard for the dignity of the human person and outstanding social care underpinned by ethical labour standards are universal aspirations. I was particularly impressed that personal assistants in Thailand have government mandated training, one month of job shadowing and a compulsory professional register. These are advances over and above what the UK has achieved. We look forward to working with the Government of Thailand in the future, should they require our assistance.”
Penrose Care is known internationally due to its pioneering work on integrating ethical labour practices into its provision of home care services for the elderly and persons with disabilities. Within the UK and in many countries around the world, providing consistent, outstanding social care from care and support workers that receive a Living Wage and generous worker benefits remains an aspiration but is a reality at Penrose Care. Penrose Care was also the organisation that successfully led to the step up of enforcement of the minimum wage laws in home care in the UK after lodging a complaint with the House of Commons Public Accounts Committee in 2014. Prior to this industry-changing action, the minimum wage law was widely flouted by home care providers in the UK.
Penrose Care continues to crusade for care and support workers to be paid at least the minimum wage for sleep-ins – something Penrose Care continues to do en lieu of clarification from the Supreme Court in The Royal Mencap Society v Tomlinson-Blake.
The head of the Thai delegation, Mrs. Nata-orn Indeesri, Director of Division of Strategies and Plans, Department of Empowerment of Persons with Disabilities (DEP), made this statement following the research visit:
“I would like to say that we are honoured to be invited here at Penrose Care. There [is] a lot of valuable knowledge to be gained here and we plan to utilise it in the best way that we can. We know that your organisation aim[s] to help improve elderly care and disabilities care in the UK. We all here agree and totally support on what you are trying to achieve. We hope that you will continue to provide and set standard[s] for best-quality care for both the elderly with or without disabilities. We thank you for the warm welcome. We are very appreciat[ive] for the exchange of experiences and best practice between us. I hope that there will be future collaboration between our organisation.”
Penrose Care’s trainee therapy pet cat, Quita the Kitty, received a lot of interest from the delegation. Penrose Care manager Olga Garcia made the following comment with respect to Quita’s work:
“I’ve seen Quita bring joy to a person with cerebral palsy, to a work whose father passed away and neede support, a professional worker that was having a bad day and so many other people’ Quita is changing lives with her presence and this is just the beginning of her journey.”
Following the research discussion of the talk. Mrs. Indeesri gifted to Mr. Stephenson-Padron clothing made from persons with disabilities in Thailand.
Delegation from the Ministry of Social Development and Human Security, Government of Thailand, with Penrose Care’s Nikoletta Makouli, Robert Stephenson-Padron, Quita the Kitty and Olga Garcia at Belsize Terrace in Belsize Village, London, UK.
Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron, at Belsize Terrace in Belsize Village, London, UK.
Exchange of gifts from Nata-orn Indeesri, head of the Thai delegation, to Penrose Care managing director Robert Stephenson-Padron at Teta’s Lebanese Kitchen, Belsize Village, London, UK. The clothes were made in a Thai factory by workers with disabilities.
The Thai delegation with Penrose Care management and Quita the Kitty at Teta’s Lebanese Kitchen in Belsize Village, London, UK.
Robert Stephenson-Padron, Managing Director
0207 435 2644
About Penrose Care
Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, and South Korea. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.
Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.
Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand
The DEP is a government agency responsible for persons with disabilities in Thailand. It falls under the Ministry of Social Development and Human Security, Government of Thailand.
About Quita the Kitty
One of Penrose Care’s colleagues is a kitten, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat, adventure cat and training to be a therapy cat. Quita the Kitty has already visited all eight of London’s Royal Parks, potentially the first cat or one of the first few to ride on one of the Thames Clipper boats, and has provided therapy services to two persons with cerebral palsy.
Quita the Kitty has provided workplace morale boosting visits to the Apple Store Covent Garden, Brewdog Seven Dials, The Espresso Room Covent Garden, Karma Bread, the Living Wage Foundation, the New Economic Foundation, Oliver’s Village Cafe, OmniDe architects, and Persephone Books.
Quita the Kitty has met actor/comedian Ricky Gervais, the Mayor of London Sadiq Khan and Her Majesty the Queen’s former press secretary Charles Anson.
Quita the Kitty, at @quitathekitty, is popular on social media having over 113,000 likes on TikTok, over 22,000 karma points on Reddit, holds the status as a Glorious Imgurian on Imgur, and has over 3,500 followers on Instagram. Quita the Kitty is also on Facebook, Twitter and YouTube.
Quita the Kitty’s first news article was published on June 3, 2019 by Sunny Skyz: “4-Month-Old Therapy Kitten Comforts Woman With Cerebral Palsy”.