Our Management

Dr. Matthew J. Knight MBE, MBBS, BSc (hons), MRCP (Lond)
Co-founder & Non-Executive Director

2017-02 (Matthew Knight) Low resolution photoDr. Knight is a practicing physician and works as a Respiratory Consultant at West Hertfordshire Hospitals NHS Trust, following several years at the Royal Free Hospital, and the Chest Clinic, Northwood. Dr. Knight is not an employee of Penrose Care but serves as a non-executive director of the company. In addition to his work as a physician, he has spent many years engaged in voluntary work for young adults in north London and has helped with fundraising in Kenya and in India.

In 2020 Queen’s Birthday Honours was appointed a Member of the Order of the British Empire (MBE) for his service to the NHS during the COVID-19 pandemic.

Dr. Knight holds a BSc (hons) in Neurosciences and MBBS (merit) in Medicine from the University College London. He holds the Diploma in Internal Medicine from the Royal College of Physicians, London, and holds full membership of the Royal College. He has sat on the national trainees committee of the Royal College of Physicians from 2011.

Robert “Bob” Stephenson-Padron OBE, MSc
Managing Director / Care Manager & Executive Director

Robert-StephensonMr. Padron is a healthcare industry expert and former public servant. Prior to starting Penrose Care in 2012, he was a healthcare research analyst at Merrill Lynch (2010-12), which he joined from Barclays Capital/Barclays PLC (2007-10). From 2003-2006, he served as a commissioner of the City of Berkeley, USA. Mr. Padron also worked for a number of years as a research assistant to eminent epidemiologist Prof. Alison Galvani of Yale University. In 2014, Mr. Padron was named the UK’s Most Outstanding Leader in the Care Sector [acceptance speech] for his pioneering work on establishing Penrose Care, the UK’s pioneer in ethical home care. Mr. Padron received the honour again with respect to the year 2016.

In the 2022 Platinum Jubilee Queen’s Birthday Honours, Mr Padron was appointed an Officer of the Order of the British Empire (OBE) for his services to social care.

Under Mr. Padron’s leadership, Penrose Care was named “The Most Outstanding Innovative Homecare Provider in the World in 2019” and “The Most Outstanding Homecare Provider in the World in 2017.” In 2019 and 2022, Penrose Care was rated Outstanding by England’s health and social care regulator, the CQC, an attribute of only 1.1% of home care providers in London. Mr. Padron was one of the early consultants to the creation of the Mayor of London’s Good Work Standard, launched in 2019, and Penrose Care was one of the first 16 private businesses in London to be accredited under this landmark standard for ethical organisations. During the Coronavirus pandemic of 2020-21, Mr. Stephenson-Padron led Penrose Care through having zero COVID-19 cases among service users and having zero staff deaths.

Mr. Padron has appeared on various radio and TV news outlets including Bloomerg Radio, ITV, Sky News, BBC Radio 4 World Tonight, BBC Radio 4 TodayBBC Radio London Breakfast, the BBC Two’s Victoria Derbyshire (Dec 2017 appearance), and BBC Radio 4 You and Yours.

Mr. Padron has participated in numerous efforts to help improve and reform the UK’s health and social care sector, exemplifying the wise words of Robert Phillips of Jericho Chambers: “The more trusted organisation of the future looks more like a social movement than a traditional hierarchy. Leaders – business and civic – need to think and behave like social activists. “

Following Penrose Care being a Living Wage Champion in 2016 and 2018, in June 2019, Mr. Padron served as one of the judges and hosts of the 2019 Living Wage Champion Awards. In January 2017, Mr. Padron joined 74 other British leaders in calling for the Prime Minister to set up a cross-party process to address the UK’s unprecedented crisis in its health and social care system. In March 2016, Mr. Padron presented to the House of Commons Women and Equalities Committee on methods to improve the working conditions of home care workers – a predominately female profession. In March 2014, Mr. Padron contributed to Baroness Denise Kingsmill’s review into the home care sector.

In January 2014, in an industry changing action, Mr. Padron worked successfully with Margaret Hodge MP in improving enforcement of the national minimum wage in the home care sector. Following Mr Stephenson Padron’s successful lobbying of the House of Commons Public Accounts Committee in 2014 to request the National Audit Office (NAO) to crack down on the HMRC’s then-poor enforcement of the NMW in home care, NMW violations drastically reduced. By 2016, the NAO estimated NMW violations in social care to be no more than 12.9% of the workforce (a stark drop from c. 48%+ in FY10/11-12/13). Mr. Padron therefore had a transformative impact on social care in the UK. This change also allowed Penrose Care to fairly compete with its peers.

In October 2013, Mr. Padron led Penrose Care to being the UK’s first independent sector home care provider to agree to comply with a concrete ethical charter for social care organisations established by Citizens UK, the UK’s most prominent civil society organisation.

Mr. Padron’s innovations and leadership in implementing ethical workplace practices in home care in the UK have garnered international attention. In 2015, Mr. Padron hosted a research delegation from the Japanese Government and a research visit from the home care association of Ontario, Canada, demonstrating the international nature of the OECD’s ageing crisis. Subsequently, Mr. Padron hosted two further research delegations from Japan in 2016 and a health research delegation from Shandong, China in April 2018. In June 2019, Mr. Padron hosted research delegations from the municipality of Gwangyang, South Korea and a large research delegation from the Ministry of Social Development and Human Security, Government of Thailand. In February 2013, both Mr. Padron and Penrose Care’s co-founder Dr. Matthew Knight delivered a guest lecture to the nursing students of the University of Navarra, Pamplona, Spain titled “Promoting dignity in times of crisis.”

Due to a commitment to cultivating the social care leaders of tomorrow, Mr. Stephenson-Padron has provided guest lectures at the University of East London sociology department in January 2018, as well as serving on its academic review board in April 2018; and in February 2018 at Kings’ College London’s Social Care Workforce Research Unit’s Home Care Research Forum. He also served on a panel  on home care held at Birkbeck University in June 2019, participated in a large workshop on “Reconceptualising inclusion at work” at Leeds University Business School’s Centre for Employment Relations, Innovation and Change (CERIC) in July 2019, and participated in a study on Brexit and its impact on social care by the University of Kent in July 2019. Mr. Padron was a speaker at “Equal Pay @50” of Leeds University Business School and DLA Piper in Leeds in December 2019.

Mr. Padron was elected to the Hampstead Business Association governing board on March 6, 2014 and served on it until its conversion to a Business Improvement District (BID) zoned out Belsize Village in September 2016. In October 2018, Mr. Stephenson-Padron established the Belsize Village Business Association (BVBA) with Aya Khazaal of Pivoine Nail Spa in an effort to revitalise Belsize Village which had experienced an economic decline from 2014-2018. As of October 2019 – the project has been hailed as a success with Belsize Village being successfully revitalised. In his capacity as the co-coordinator of the BVBA, Mr. Padron organised and is the head event manager of the very popular Belsize Village Streatery started on July 4, 2020, the first al fresco dining event on a public space in London after Lockdown 1 of the Coronavirus pandemic. The success of the Belsize Village Streatery led to a comprehensive revitalisation of Belsize Village and garnered Belsize Village’s first ministerial visit in modern history as reported in the Ham & High and Camden New Journal, eliminated environmental blights that mired Belsize Village for over 10 years, saved over 100 hospitality jobs, increased the number of Accredited Living Wage Employers in Belsize Village, created a new town centre in north London that did not exist prior to the Coronavirus pandemic of 2020-21, and prevented any business losses in Belsize Village during the Coronavirus pandemic and in fact led to the addition of two new businesses. A comprehensive consultation by Camden Council in 2021 found over 90% of local residents supported the scheme. Originally started as a way to allow the elderly and disabled to safely dine after Lockdown 1, as the pioneer of the UK’s al fresco experiment, Mr. Padron’s work with the Belsize Village Streatery sparked the al fresco movement in London, especially across the Borough of Camden and the Royal Borough of Kensington and Chelsea. In February 2022, the Belsize Village Streatery was made permanent by Camden Council, the first scheme of its kind to be made permanent in British history. This was followed by Richmond Council making a streatery in Barnes permanent.

Mr. Padron holds a BA in Economics from UC Berkeley and a Master in Economics & Finance from the Universidad de Navarra.

Mr. Padron also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Edexcel), Action Counters Terrorism (ACT) Awareness E-Learning certificate (Highfield), Level 2 Award in the Principles of Nutrition and Food Production (City & Guilds), QCF Level 3 Award in Inducting Others in Assisting and Moving of Individuals (NOCN), Level 2 Award in Health & Safety in the Workplace (RSPH), Foundation Certificate in Food Hygiene (RSPH) and Level 3 Certificate in Investments (SII).

Mr. Padron is a Registered Manager (CQC), Personal Licence Holder (Camden Council), Close Protection operative (SIA), CCTV operator (SIA) and First Aider (British Red Cross).

Mr. Padron is an avid animal lover and enjoys taking his pet parrot out for walks in north west London. Mr. Padron is the pet handler of the well-known London cat, Quita the Kitty. Mr. Padron is a long-standing advocate of workers’ rights, having worked alongside labour unions since age 15, and is a member of UNISON, the British labour union that covers social care managers and social care workers.


Olga García Gómez

Ms. García is an expert in the logistical operations of a home care provider and the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2014 as a support worker, she worked in various hospitality, media and marketing roles. Ms. García was made a senior support worker in August 2016 and deputy manager in May 2018. Ms. García became a manager at Penrose Care in May 2019.

Ms. García has appeared a number of times on the BBC Two’s Victoria Derbyshire and has spoken on BBC Radio 4 You and Yours about home care and the gig economy. She was the company’s primary delegate, via invitation, to the Prague European Summit 2018 held in Prague, Czech Republic.

Ms. García holds a Licenciate in Journalism from the Universidad de Navarra, Spain. Ms. García also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) from Highfield Qualifications and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards.

Nikoletta Makouli

Mrs. Makouli is an expert in end of life care and home care for persons with advanced dementia, focusing especially on the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2015 as a support worker, she was a manager in the hospitality sector. Mrs. Makouli was made a senior support worker in August 2017 and deputy manager in May 2018. Mrs. Makouli became a manager at Penrose Care in May 2019.

Mrs. Makouli has appeared on the BBC Two’s Victoria Derbyshire. She is the company’s primary delegate to events of the Recruitment & Employment Confederation.

Mrs. Makouli holds a Bachelor in Public and Business Administration-Marketing from the University of Cyprus and a MSc in International Hospitality Management from the University of Brighton. Mrs. Makouli also holds a NCFE CACHE Level 2 Certificate in End of Life Care.

María Tovar Lezáun, RN
Care Manager

MaríaMs. Tovar is a registered nurse in the UK and Spain. She joined Penrose Care from Beis Rochel Nursing Home (Agudas Israel Housing Association) of London where she worked as a nurse during the summer of 2012. Prior to her UK-based career, she worked as a nurse in the Psychiatric Unit of the Clínica Universidad de Navarra (2009-2012), the best private hospital in Spain. Ms. Tovar works concurrently as a practicing nurse at the prestigious Harley Clinic.

Ms. Tovar holds a degree in nursing from the Universidad de Navarra. Ms. Tovar enjoys horse riding, sports, and reading.


Quita the Kitty
Office Cat / Emotional Support Animal, Adventure Cat, Pet Model

Quita the KittyOne of Penrose Care’s colleagues is a cat, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat and emotional support animal at Penrose Care; adventure cat in her free time; and also works as a pet model with Urban Paws UK and Pet London Models.

Quita’s full biography can be read here.