Superb CQC report of Penrose Care, ethics in home care works

Belsize Village, Hampstead, London, 30 June 2014: The Care Quality Commission (CQC), England’s regulator of health and social care providers, has published an outstanding inspection report of home care provider Penrose Care following a routine inspection on May 20, 2014 – concluding that Penrose Care was compliant with all care standards.

“Dr. Knight and I send a huge congratulations to the whole Penrose Care family following a brilliant inspection report by our regulator,” said Penrose Care managing director Robert Stephenson-Padron. “The CQC report further confirms what we believe and what our client feedback confirms: Penrose Care is a caring organisation that provides care of the highest quality.”

In the report, the relative of a client of Penrose Care is quoted: “The care is excellent.” A client relative also told the inspector, “[Penrose Care took] a lot off of my shoulders, they are marvellous.”

Since the publication of Penrose Care’s 2013 inspection report, its client base has more than quadrupled, with more and more families seeking care for their elderly parents choosing Penrose Care in recognition that to promote a caring workforce, the organisation itself must be caring. This growth has coincided with the organisation having no care workers leave voluntarily since its inception – allowing Penrose Care to provide an unmatched level of continuity of care.

Penrose Care’s management attributes much of the organisation’s success to its ethical framework of operating. This has included being one of the first homecare providers in England to become an Accredited Living Wage Employer and the first independent sector provider to comply with Citizens UK’s landmark Social Care Charter.

“As I explained to our regulator, if an organisation operates ethically, much of the risks compliance systems are intended to mitigate are tackled at the gate. Compliance systems are most effective when undue risks are not even allowed into the organisation,” said Mr. Stephenson-Padron. “A strong and positive workforce culture combined with effective compliance systems results in a social care service like that of Penrose Care, which provides home care that is caring, responsive, safe, effective and well led.”

About Penrose Care

Penrose Care was established in 2012 in response to what its founders perceived as a need to fundamentally reform the home care industry in the UK. The vision of Penrose Care is simple – we aspire to deliver an excellent and professional care at home services to our clients combined with compassion, so that all those that we care for feel just that – cared for. We believe that if we are to fulfil our mission of providing “home care with a human touch”, then we have to employ the best care professionals in the industry. We feel that we have just that team, and have built this up by focusing heavily on looking after our staff so that we can be confident in the superior quality of our home care services. Penrose Care is headquartered in north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

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