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2016-10-31-Penrose-Care-Robert-Stephenson-Padron-Sadiq-Khan-Tulip-Siddiq

Penrose Care among the first Mayor of London’s Good Work Standard employers

Belsize Village, London, UK: Penrose Care is honoured to announce that it is one of the first sixteen private businesses to be accredited with the Mayor of London’s Good Work Standard, an initiative of the Greater London Authority to promote decent work in London.

Penrose Care was provisionally accredited at the launch of the Good Work Standard on July 29, 2019 and fully accredited on September 24, 2019 following full completion of city hall’s rigorous screening process.

The Good Work Standard assesses organisations on four pillars: 1) Pay & Conditons (of which the real Living Wage is a focal point), 2) Workplace Wellbeing, 3) Skills and Development, and 4) Diversity and Recruitment. Achievement of the standard certifies that the organisation’s meet the “benchmark for the best employment standards.”

2018-07-17-Penrose-Care-Olga-Garcia-Robert-Stephenson-Padron-Nikoletta-Makouli-Good-Work-Standard

Penrose Care managers Olga Garcia, Robert Stephenson-Padron and Nikoletta Makouli at London City Hall for the first Good Work Standard discussion with the Greater London Authority on July 17, 2018.

Following the accreditation, Penrose Care’s managing director said:

“Penrose Care’s accreditation with the Mayor of London’s Good Work Standard is a further stamp of approval of Penrose Care’s pioneering work in the ethical provision of home care for the elderly and disabled. Our journey to accreditation began on July 17, 2018 when City Hall was developing the program. Penrose Care has demonstrated that ethical labour standards are both morally right and good business decisions. Ethical labour standards promote staff’s mental wellbeing, which aid staff in providing the highest levels of customer service. Penrose Care wishes the Mayor of London all the best in his efforts to promote decent work in London and we are honoured to be part of these efforts.”

2019-05-03-Penrose-Care-Quita-the-Kitty-Sadiq-Khan-Good-Work-Standard

Penrose Care therapy cat in training Quita the Kitty with Mayor of London Sadiq Khan at Penrose Care’s last physical Good Work Standard accreditation meeting at City Hall on May 3, 2019.

At the launch of the Good Work Standard on July 29, 2019, Mayor of London Sadiq Kahn said:

“Tackling poverty and inequality is one of the reasons I got into politics. London and the whole country are still simply too unequal – and it is bad for our both our economy and our society. I want to make London a fairer city by ensuring that all Londoners get the opportunities that our city gave to me when I was growing up.

“The Good Work Standard will play a key role in tackling poverty and inequality in London. I’m calling on employers across our city to play their part – to pay the London Living Wage, to pursue greater diversity at senior levels, to achieve the highest standards in wellbeing and training, and to ensure that their workers have a voice in the workplace.

“Employers will make these changes because they want to do the right thing, but also because they will see great benefit in terms of recruitment and productivity. City Hall will now do everything possible to ensure that many more employers – in every sector and of every size – sign up to the Good Work Standard.”

ENDS

Media Contact

Penrose Care
Robert Stephenson-Padron, Managing Director
robert.padron@penrosecare.co.uk
0207 435 2644

Mayor of London’s Good Work Standard
fairness@london.gov

Link to Mayor of London’s press release launching the Good Work Standard.

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. In July 2019, Penrose Care was named as one of the first 16 private businesses accredited with the Mayor of London’s new Good Work Standard to promote decent work in London.

Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, South Korea and Thailand. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Mayor of London’s Good Work Standard

The Mayor’s Good Work Standard sets the benchmark for the best employment standards and helps employers contribute to a fairer and more inclusive London economy. This means the economy works for all Londoners and more Londoners can access good jobs, in workplaces that support their health and wellbeing.

To make this happen, the Mayor is working with businesses like ours to celebrate excellent work practices and assist businesses in adopting best practice approaches by bringing together a range of support and resources.

By signing up to the Mayor’s Good Work Standard, employers signal that they are committed to healthy, fair and inclusive workplaces. We know this is an important step in attracting and retaining a diverse, talented and successful workforce and we hope to assist other businesses in realising these benefits.

2019-07-19 (Quita the Kitty) Scottish Parliament

London’s therapy cat trainee sensation brings love to Edinburgh!

Belsize Village, London, UK: Penrose Care’s therapy cat-in-training Quita the Kitty has captured hearts in Scotland following her visit to Edinburgh June 18-20, 2019 with the Scottish Parliament featuring Quita on their Instagram page on July 30, 2019 and the video of her trip reaching over 200,000 views on TikTok as of August 1, 2019.

2019-08-01 (Quita the Kitty) Scottish Parliament Instagram Post

The Scottish Parliament’s Instagram post of Quita the Kitty. Screenshot taken on August 1, 2019. Credit: Instagram / @scotparl.

2019-08-01 (Quita the Kitty) TikTok Edinburgh video view count

Quita the Kitty’s TikTok account screenshot showing the view count of the video about her visit to Edinburgh, Scotland. Screenshot taken on August 1, 2019.

Quita arrived in Edinburgh the night of June 18th, following a stay in Leeds, England on June 17th and June 18th, and spent the evening in the Waldorf Astoria Edinburgh – The Caledonian. On June 19th, Quita visited the grounds of St Mary’s Cathedral; then hiked up the Carlton Hill to see the Nelson Monument and the National Monument of Scotland. After that, Quita spent a good deal of time sitting outside the Scottish Parliament where many passerby got a therapy pet boost by petting her. She then paid her respects to Edinburgh’s historic dog, Greyfriars Bobby, before spending the early evening back at the Waldorf Astoria Edinburgh – The Caledonian.

2019-07-18 (Quita the Kitty) Waldorf Astoria Edinburgh

Quita the Kitty at the Waldorf Astoria Edinburgh – The Caledonian hotel. July 18, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) National Monument of Scotland

Quita the Kitty at the National Monument of Scotland. July 19, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) Scottish Parliament

Quita the Kitty in front of the Scottish Parliament. July 19, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) Greyfriars Bobby

Quita the Kitty in front of the fountain dedicated to Greyfriars Bobby. July 19, 2019 – Edinburgh, Scotland, UK.

Quita spent the later evening in a pub in Williams Street where two members of staff said they were having a terrible day but said after spending time with Quita, their bad day had turned into a good day. Quita returned to London via the LNER rail service the morning of June 20th following a brief visit to the lower grounds where you can see Edinburgh Castle.

2019-07-20 (Quita the Kitty) Edinburgh Castle

Quita the Kitty with Edinburgh Castle in the background. July 20, 2019 – Edinburgh, Scotland, UK

Following Quita’s visit to Edinburgh, Penrose Care managing director Robert Stephenson-Padron, who accompanied Quita on her trip, made the following statement: “It was very heart-warming to see Quita bring so much joy to so many different people while she was in Edinburgh. At the same time, she visibly had a very enjoyable time – particularly liking travelling on the train to and from Edinburgh. We believe her training is going very well indeed.”

Quita’s training continues

2019-05-19 (Quita the Kitty) Ricky Gervais

Quita the Kitty providing joy to actor/comedian Ricky Gervais. May 19, 2019 – London, England, UK.

Quita will not be ready for formal pet therapy until she reaches one year of age in January 2020. Until then, Quita will continue to train with her outdoor adventures, morale boosting visits to organisations, and ad hoc invited therapy sessions which are all part of her training. These training exercises help Quita to get used to changing her environments and receiving attention from strangers.

2019-05-16 (Quita the Kitty) Brewdog

Quita the Kitty providing a morale boosting session at Brewdog Seven Dials. May 16, 2019 – London, England, UK.

Why Pet Therapy?

2019-05-27 (Quita the Kitty) Rosie cerebral palsy

Quita the Kitty providing trainee therapy to Rosie who has cerebral palsy. May 27, 2019 – Holland Park, London, UK.

Pets have “tremendous healing power,” says Dr. Edward Creagan of the Mayo Clinic in the United States in a 2010 informational video about the health benefits of pets (a 2016 version is also available). He says talking about pets creates an atmosphere of “healing, peace and serenity.” He further says, “We now know that when you look into the eyes of that cat, when you stroke that dog, when you hold that animal, there is a surge of hormones deep within the center of the brain. And these hormones provoke a tremendous feeling of peace, of serenity, of tranquillity. They decrease our blood pressure, they decrease our pulse, they lessen our depression.”

2019-05-16 (Quita the Kitty) Apple Store

Quita the Kitty providing trainee pet therapy to an elderly person at the Apple Store Covent Garden. May 16, 2019 – London, England, UK.

Quita is part of Penrose Care’s long track record of innovations in social care that improve outcomes for the elderly and disabled persons we support. Penrose Care is already widely known as the UK’s pioneer of ethical home care, having become one of the first home care providers in the UK to become an Accredited Living Wage Employer in 2012, successfully campaigning for enforcement of the national minimum wage in home care in 2014, and becoming one of the first 16 private businesses accredited with the Mayor of London’s new Good Work Standard launched this week. As a result of Penrose Care’s innovations in the ethical provision of home care, it has received seven international research visits. Quita was a co-host to the most recent two visits: from the Government of Thailand and one from a municipality in South Korea.

2019-05-03 (Quita the Kitty) Mayor of London

Quita the Kitty with Mayor of London Sadiq Khan while working on the Good Work Standard. May 3, 2019 – London City Hall, London, England, UK.

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron, at Belsize Terrace. June 27, 2019 – Belsize Village, London, UK.

ENDS

Media Contact

Penrose Care
Robert Stephenson-Padron, Managing Director
robert.padron@penrosecare.co.uk
0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. In July 2019, Penrose Care was named as one of the first 16 private businesses accredited with the Mayor of London’s new Good Work Standard to promote decent work in London.

Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, South Korea and Thailand. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Quita the Kitty

One of Penrose Care’s colleagues is a kitten, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat, adventure cat and training to be a therapy cat. Quita the Kitty has already visited all eight of London’s Royal Parks, potentially the first cat or one of the first few to ride on one of the Thames Clipper boats, and has provided therapy services to two persons with cerebral palsy.

Quita the Kitty has provided workplace morale boosting visits to the Apple Store Covent Garden, Botwell House Catholic Primary School, Brewdog Seven Dials, The Espresso Room Covent Garden, Karma Bread, the Living Wage Foundation, the New Economic Foundation, Oliver’s Village Cafe, OmniDe architects, and Persephone Books.

Quita has travelled outside of London, having visited Brighton, Dover, Edinburgh, Hitchin, Leeds in the UK; and Calias, Troyes, Gréoux-les-Bains (Provence), Valensole (Provence), Champeaux, Melun, and Paris in France.

Quita the Kitty has met actor/comedian Ricky Gervais, the Mayor of London Sadiq Khan and Her Majesty the Queen’s former press secretary Charles Anson.

Quita the Kitty, at @quitathekitty, is popular on social media having over 250,000 likes on TikTok, over 27,500 karma points on Reddit, holds the status as a Glorious Imgurian on Imgur, and has over 5,500 followers on Instagram.  Quita the Kitty is also on FacebookTwitter and YouTube.

Quita the Kitty’s first news article was published on June 3, 2019 by Sunny Skyz: “4-Month-Old Therapy Kitten Comforts Woman With Cerebral Palsy”.  She appeared in the Camden New Journal on July 4, 2019: “Feline blue? Kitten goes on city wide adventures for therapy cat training”. Quita the Kitty’s first foray into mainstream media occurred on July 7, 2019 when she appeared in the Evening Standard, “Kitten training to be Camden’s first ‘therapy cat’ captures hearts across London”. Wamiz, a site dedicated to pets, published an article about Quita the Kitty on July 9, 2019, titled “London care-worker training cat to be a therapist”.

Thai delegation with Penrose Care management in Belsize Terrace

Thai research delegation visits Penrose Care

Belsize Village, London, UK: On June 27, 2019, Penrose Care was delighted to host its seventh international research delegation. The research delegation was from the Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand. The purpose of the research visit was to learn best practice with respect to social care for persons with disabilities.

Following the visit, Penrose Care managing director Robert Stephenson-Padron made this statement:

“Penrose Care was honoured to receive such a large research delegation from the Ministry of Social Development and Human Security, Government of Thailand. Penrose Care’s international recognition is a testament to our belief that the regard for the dignity of the human person and outstanding social care underpinned by ethical labour standards are universal aspirations. I was particularly impressed that personal assistants in Thailand have government mandated training, one month of job shadowing and a compulsory professional register. These are advances over and above what the UK has achieved. We look forward to working with the Government of Thailand in the future, should they require our assistance.”

Penrose Care is known internationally due to its pioneering work on integrating ethical labour practices into its provision of home care services for the elderly and persons with disabilities. Within the UK and in many countries around the world, providing consistent, outstanding social care from care and support workers that receive a Living Wage and generous worker benefits remains an aspiration but is a reality at Penrose Care. Penrose Care was also the organisation that successfully led to the step up of enforcement of the minimum wage laws in home care in the UK after lodging a complaint with the House of Commons Public Accounts Committee in 2014. Prior to this industry-changing action, the minimum wage law was widely flouted by home care providers in the UK.

Penrose Care continues to crusade for care and support workers to be paid at least the minimum wage for sleep-ins – something Penrose Care continues to do en lieu of clarification from the Supreme Court in The Royal Mencap Society v Tomlinson-Blake.

The head of the Thai delegation, Mrs. Nata-orn Indeesri, Director of Division of Strategies and Plans, Department of Empowerment of Persons with Disabilities (DEP), made this statement following the research visit:

“I would like to say that we are honoured to be invited here at Penrose Care. There [is] a lot of valuable knowledge to be gained here and we plan to utilise it in the best way that we can. We know that your organisation aim[s] to help improve elderly care and disabilities care in the UK. We all here agree and totally support on what you are trying to achieve. We hope that you will continue to provide and set standard[s] for best-quality care for both the elderly with or without disabilities. We thank you for the warm welcome. We are very appreciat[ive] for the exchange of experiences and best practice between us. I hope that there will be future collaboration between our organisation.”

Penrose Care’s trainee therapy pet cat, Quita the Kitty, received a lot of interest from the delegation. Penrose Care manager Olga Garcia made the following comment with respect to Quita’s work:

“I’ve seen Quita bring joy to a person with cerebral palsy, to a work whose father passed away and neede support, a professional worker that was having a bad day and so many other people’ Quita is changing lives with her presence and this is just the beginning of her journey.”

Following the research discussion of the talk. Mrs. Indeesri gifted to Mr. Stephenson-Padron clothing made from persons with disabilities in Thailand.

Thai delegation with Penrose Care management in Belsize Terrace

Delegation from the Ministry of Social Development and Human Security, Government of Thailand, with Penrose Care’s Nikoletta Makouli, Robert Stephenson-Padron, Quita the Kitty and Olga Garcia at Belsize Terrace in Belsize Village, London, UK.

 

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron, at Belsize Terrace in Belsize Village, London, UK.

 

Exchange of gifts from Nata-orn Indeesri, head of the Thai delegation, to Penrose Care managing director Robert Stephenson-Padron

Exchange of gifts from Nata-orn Indeesri, head of the Thai delegation, to Penrose Care managing director Robert Stephenson-Padron at Teta’s Lebanese Kitchen, Belsize Village, London, UK. The clothes were made in a Thai factory by workers with disabilities.

 

The Thai delegation with Penrose Care management and Quita the Kitty

The Thai delegation with Penrose Care management and Quita the Kitty at Teta’s Lebanese Kitchen in Belsize Village, London, UK.

 

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, and South Korea. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Department of Empowerment of Persons with Disabilities (DEP) under the Ministry of Social Development and Human Security, Government of Thailand

The DEP is a government agency responsible for persons with disabilities in Thailand. It falls under the Ministry of Social Development and Human Security, Government of Thailand.

About Quita the Kitty

One of Penrose Care’s colleagues is a kitten, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat, adventure cat and training to be a therapy cat. Quita the Kitty has already visited all eight of London’s Royal Parks, potentially the first cat or one of the first few to ride on one of the Thames Clipper boats, and has provided therapy services to two persons with cerebral palsy.

Quita the Kitty has provided workplace morale boosting visits to the Apple Store Covent Garden, Brewdog Seven Dials, The Espresso Room Covent Garden, Karma Bread, the Living Wage Foundation, the New Economic Foundation, Oliver’s Village Cafe, OmniDe architects, and Persephone Books.

Quita the Kitty has met actor/comedian Ricky Gervais, the Mayor of London Sadiq Khan and Her Majesty the Queen’s former press secretary Charles Anson.

Quita the Kitty, at @quitathekitty, is popular on social media having over 113,000 likes on TikTok, over 22,000 karma points on Reddit, holds the status as a Glorious Imgurian on Imgur, and has over 3,500 followers on Instagram.  Quita the Kitty is also on FacebookTwitter and YouTube.

Quita the Kitty’s first news article was published on June 3, 2019 by Sunny Skyz: “4-Month-Old Therapy Kitten Comforts Woman With Cerebral Palsy”.

2019-06-06 (Penrose Care) Korea visit photo PR 08

Research visit from South Korea

Belsize Village, London, UK: On June 6, 2019, Penrose Care was delighted to host its sixth international research delegation. This research delegation was from the municipality of Gwangyang, South Korea, consisting of two nurse-civil servants specialising in health policy Young-ok Seo and In-soon Park; their translator Dr. Gunwoo Kim, and a travel guide.

On the Penrose Care side, the research delegation was hosted by Penrose Care’s managers Robert Stephenson-Padron, Olga Garcia, Nikoletta Makouli, and Quita the Kitty, a trainee pet therapy cat.

The purpose of Ms. Seo and Ms. Park’s visit was to inform the development of dementia care in Gwangyang-si, South Korea.

Following the visit, the delegation made the following statement on June 16, 2019:

“We were very impressed with how much effort the carers from a private company put into improving the quality of life for patients. In particular we felt that Penrose Care was a thought leader in their belief that the staff had to be happy in order to be able to provide good quality care to patients” – Young-ok Seo and In-soon Park from Gwangyang-si, South Korea

Following the visit, Penrose Care managing director Robert Stephenson-Padron made the following statement:

“Penrose Care is honoured and humbled when it receives research delegations from abroad. It is a demonstration that respect for the dignity of the human person is a universal value stemming from the love we have for our parents and grandparents, and our siblings and our friends. I hope our commitment to the highest quality of care and its link to ethical labour standards continues to inspire policy makers and health and social care workers around the world. I send all my best wishes to our brothers and sisters in South Korea as they work to tackle their own challenges associated with ageing societies.”

2019-06-06 (Penrose Care) Korea visit photo PR 01
Left to right: Penrose Care manager Nikoletta Makouli, Penrose Care manager Olga Garcia, delegation tourist guide, Penrose Care managing director Robert Stephenson-Padron, Dr. Gunwoo Kim, In-soon Park, Young-ok Seo.
2019-06-06 (Penrose Care) Korea visit photo PR 03
Left to right: Young-ok Seo, Penrose Care manager Nikoletta Makouli, Penrose Care manager Olga Garcia, delegation tourist guide, Penrose Care managing director Robert Stephenson-Padron with Quita the Kitty, Dr. Gunwoo Kim, In-soon Park.
2019-06-06 (Penrose Care) Korea visit photo PR 04
Left to right: Penrose Care managing director Robert Stephenson-Padron, Dr. Gunwoo Kim, In-soon Park, Young-ok Seo, Penrose Care manager Nikoletta Makouli.
2019-06-06 (Penrose Care) Korea visit photo PR 05
Left to right: Penrose Care manager Nikoletta Makouli, Penrose Care manager Olga Garcia, Penrose Care managing director Robert Stephenson-Padron, Young-ok Seo, In-soon Park.
2019-06-06 (Penrose Care) Korea visit photo PR 06
Left to right: Penrose Care managing director Robert Stephenson-Padron receiving gifts from In-soon Park and Young-ok Seo.
2019-06-06 (Penrose Care) Korea visit photo PR 07
Left to right: Penrose Care managing director Robert Stephenson-Padron, Penrose Care manager Olga Garcia with Quita the Kitty, In-soon Park.
2019-06-06 (Penrose Care) Korea visit photo PR 08
Left to right: Penrose Care manager Olga Garcia, Penrose Care manager Nikoletta Makouli, Penrose Care managing director Robert Stephenson-Padron, Dr. Gunwoo Kim, Young-ok Seo, In-soon Park.
2019-06-06 (Penrose Care) Korea visit photo PR 09
Left to right: Penrose Care manager Nikoletta Makouli with Quita the Kitty, Penrose Care managing director Robert Stephenson-Padron, Penrose Care manager Olga Garcia, Young-ok Seo, Dr. Gunwoo Kim, In-soon Park.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Gwangyang

Gwangyang is home to beautiful tourism resources including the famed Baegunsan Mountain and Seomjingang River. The city produces high quality farm products and promotes new growth industries based on the Port of Gwangyang and the Gwangyang Steel Plant. These make Gwangyang a city with outstanding business conditions and great development potential.

The city is dedicated to active, innovative public services so that Gwangyang will be a global city, a great city for nurturing children, the happiest city in Korea, and the number one city in the Jeonnam Province.

2019-04-09 (Penrose Care) Quita, Nikoletta and Olga

Promotions of Ms. Garcia and Mrs. Makouli

Belsize Village, London, UK: Today Penrose Care is pleased to announced the promotions of Ms. Olga García Gómez to manager from deputy manager and Mrs. Nikoletta Makouli to manager from deputy manager.

Penrose Care provides home care services for people with physical disabilities, mental health conditions, acquired brain injuries and health issues relating to ageing, such as dementia and impaired mobility. The company has especially excelled at service to clients in end of life situations, helping people live full lives far past their original prognoses. Penrose Care is highly acclaimed for its innovations in ethical working conditions in social care. Both Ms. García and Mrs. Makouli have especial expertise in servicing private client / ultra high-net-worth individuals with complex needs.

Following the promotions, Penrose Care managing director Robert Stephenson-Padron made the following statement:

“Ms. García and Mrs. Makouli have been the backbone of our management infrastructure for a number of years and it is right and well deserved that they are both now made managers of Penrose Care. Penrose Care is special because it strives to put the dignity of the human person at the heart of everything we do. Ms. García and Mrs. Makouli understand Penrose Care’s values and culture, have helped clients transform their lives for the better, managed complex staff situations with grace and patience, and have overall been a pleasure to work with for these past years. Both have also appeared on national media outlets and have attended domestic and international conferences. Ms. García and Mrs. Makouli are well suited to both manage internally and promote Penrose Care’s special mission as ambassadors externally. Congratulations to both of you. Well done.”

With respect to Ms. García promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Olga García Gómez has been the logistical backbone of Penrose Care for some time, managing our rota impeccably well. On the frontline, Olga has long specialised in servicing the demands and complexities of the private client segments, including knights, renowned academics and field-changing physicians. In one complex case, she put together an emergency care package for a mental health patient in less than 24 hours, a package attributed by clinical staff as likely saving this person’s life. Her excellence and heroism is well summed up by a compliment given by an acquired brain injury care case manager, which refers to her work: ‘You are the most flexible, accommodative and amazing care provider I have ever dealt with.’ Well done Olga.”

With respect to Mrs. Makouli’s promotion to her new manager post, Mr. Stephenson-Padron made the following statement:

“Nikoletta Makouli has been the embodiment of our belief that a caring ethos leads to effective care and excellent outcomes. She has, for some years, been the lead on a complex private client with advanced staged dementia who was given 8 weeks to live in 2017. Through incredible management of a home care team to this client, certain of this client’s neurological abilities have been restored and their palliative designation removed. This client is still alive to this day. A well renowned palliative medicine consultant physician has commended her heroic work, ‘It is a miracle you guys have achieved in keeping [the patient] alive. I have withdrawn my view and no longer believe [s/he] is a palliative case. You should be so proud.’ Well done Nikoletta.”

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Olga García Gómez

Olga García Gómez, Manager
Penrose Care

Ms. García is an expert in the logistical operations of a home care provider and the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2014 as a support worker, she worked in various hospitality, media and marketing roles. Ms. García was made a senior support worker in August 2016 and deputy manager in May 2018. Ms. García became a manger at Penrose Care in May 2019.

Ms. García has appeared a number of times on the BBC Two’s Victoria Derbyshire. She was the company’s primary delegate, via invitation, to the Prague European Summit 2018 held in Prague, Czech Republic.

Ms. García holds a Licenciate in Journalism from the Universidad de Navarra, Spain. Ms. García also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) from Highfield Qualifications and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards.

About Nikoletta Makouli

Nikoletta Makouli, Manager
Penrose Care

Mrs. Makouli is an expert in end of life care and home care for persons with advanced dementia, focusing especially on the social care servicing of private client / ultra high-net-worth individuals. Prior to joining Penrose Care in 2015as a support worker, she was a manager in the hospitality sector. Mrs. Makouli was made a senior support worker in August 2017 and deputy manager in May 2018. Mrs. Makouli became a manger at Penrose Care in May 2019.

Mrs. Makouli has appeared on the BBC Two’s Victoria Derbyshire. She is the company’s primary delegate to events of the Recruitment & Employment Confederation.

Mrs. Makouli holds a Bachelor in Public and Business Administration-Marketing from the University of Cyprus and a MSc in International Hospitality Management from the University of Brighton. Mrs. Makouli also holds a NCFE CACHE Level 2 Certificate in End of Life Care.

2018-04-09 (Penrose Care) Management - Olga Garcia, Robert Stephenson-Padron, Nikoletta Makouli 02 15p THUMBNAIL

Penrose Care rated Outstanding by regulator

Belsize Village, London, UK: Today the health and social care regulator of England, the Care Quality Commission (CQC), announced that it had rated Penrose Care Ltd (PCL) Outstanding overall for being caring and effective, following a routine regulatory inspection carried out in February 2019.

Penrose Care provides home care services for people with physical disabilities, acquired brain injuries and health issues relating to ageing, such as dementia and impaired mobility.

In a statement, the CQC noted it found in its inspection that “People’s outcomes were consistently better than expected and PCL was described as exceptional and distinctive. People using the service, relatives, staff and external professionals provided consistently positive feedback about the service.”

Following the announcement, Penrose Care managing director Robert Stephenson-Padron stated:

“The health and social care regulator granting its highest inspection rating to Penrose Care is a testament to our pioneering work of ethical social care. The CQC’s Outstanding rating is an accolade attributable to only 2% of home care providers in London and 3% nationwide. Penrose Care shall however remain humble, hard working and continue to put the dignity of the human person at the forefront of what we do as this drives continuous improvement. To my colleagues: well done. To all our friends: thank you.”

Penrose Care is known for its innovations in ethical labour practices in social care which include paying the London Living Wage, paying at least the minimum wage for sleep-in shifts, guaranteed minimum working hours (so no zero-hour contracts), travel time between clients, training costs and time fully funded, private medical insurance via Vitality Health, taxies home if working late, funded annual dental check-ups, an occupational sick pay scheme, and normal employment which provides statutory holiday entitlements and pensions. As a relative of a client told the CQC inspection team, “”We are very happy with the company, they pay a living wage so retain staff longer so there is more continuity.”

Dr. Matthew Knight, non-executive director of Penrose Care and consultant respiratory physician with the West Hertfordshire Hospitals NHS Trust, congratulated the company following this news:

“The rating from the CQC is a testament to the hard work, dedication and, above all, care that our entire team at Penrose Care put in to looking after all who use our services. I am extremely proud of all our staff.”

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “I am very pleased to see continued improvement at Penrose Care Limited. At CQC’s previous inspection the service was rated Good overall and now it has moved up to Outstanding, our highest rating.

“Staff and management at Penrose Care work hard to ensure that people they care for are encouraged to live as independently as they possibly can. Evidence gathered from people using the service, their relatives and other health professionals shows they were impressed with the care and would not hesitate to recommend it to others.”

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron, Managing Director

robert.padron@penrosecare.co.uk

0207 435 2644

Care Quality Commission

Ray Cooling, Regional Engagement Manager

020 7448 9136

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China and Japan.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care.  Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and it encourages care services to improve. The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and the CQC publishes what it find to help people choose care.

Penrose Care’s management team from left to right: Olga Garcia, Robert Stephenson-Padron and Nikoletta Makouli.

Penrose Care raises care worker pay for Living Wage Week

Belsize Village, Hampstead, London – Penrose Care, the UK’s pioneer in the ethical provision of home care, has today announced that the new London Living Wage rate of £10.55/hour announced by Mayor of London Sadiq Khan this morning is effective immediately at Penrose Care for all staff. This is an increase of the prior London Living Wage rate of £10.20/hour and compares to the current national minimum wage rate for persons 25 and above (the mis-named “National Living Wage”) of £7.83/hour.

Robert Stephenson-Padron, managing director of Penrose Care, commented, following the pay increase:

“We are proud to be increasing our care workers’ pay in line with the cost of living in London so that all our colleagues can continue to work and live with dignity. Our ethical framework is essential to ensuring that the home care we deliver is excellent day in and day out. Our Living Wage commitment is the bedrock to other ethical labour practices at Penrose Care such as the payment of travel time between clients, complying with the minimum wage rates for sleep-in shifts, an occupational sickpay scheme, private medical insurance with Vitality Health, and free taxi rides home if ending work after 9pm. I wish all our staff a wonderful Living Wage Week 2018!”

Penrose Care with Living Wage chair and director

Penrose Care’s senior support worker Egle Viskantaite, managing director Robert Stephenson-Padron, Living Wage Foundation chair Stuart Wright of Aviva, Living Wage Foundation director Katherine Chapman and Penrose Care support worker Alica Mikitovičová at the launch of Living Wage Week 2018 at the Barbican Centre, London, UK. November 5, 2018.

Aya Khazaal (Pivoine) and Bob Padron (Penrose Care) with Mayor of London Sadiq Khan

Penrose Care’s managing director Robert Stephenson-Padron with Aya Khazaal of aspiring Living Wage employer Pivoine Nail Spa of Belsize Village and Mayor of London Sadiq Khan at the launch of Living Wage Week 2018 at the Barbican Centre, London, UK. November 5, 2018.

Media Contact

Penrose Care

Robert Stephenson-Padron – Managing Director: robert.padron@penrosecare.co.uk

Landline: 0207 435 2644

***

Living Wage Foundation

John Hood – Media Manager: John.Hood@LivingWage.org.uk

Mobile: 07507 173649 Landline 0208 017 2936

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation and in 2018 received a national Living Wage Champion Award for Industry Leadership.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the real Living Wage

The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives.

The UK Living Wage is currently £9.00 per hour. There is a separate London Living Wage rate of £10.55 per hour to reflect the higher costs of transport, childcare and housing in the capital. These figures are calculated annually by the Resolution Foundation and overseen by the Living Wage Commission, based on the best available evidence on living standards in London and the UK.

The Living Wage Foundation is the organisation at the heart of the movement of businesses, organisations and individuals who campaign for the simple idea that a hard day’s work deserves a fair day’s pay. We recognise and celebrate the leadership shown by responsible employers who voluntarily choose to go further and pay a real Living Wage based on the cost of living, not just the government minimum. There are currently over 4,700 accredited employers.

Special Relationship Heart

Neil Jameson and John McCain – Two heroes on both sides of the Atlantic

“We don’t put our heroes on pedestals just to remember them. We raise them up because we want to emulate their virtues.” – Megan McCain

By Robert Stephenson-Padron

I am writing to you from London in the United Kingdom, over 5,000 miles from my home town in California in the United States.

The recent passing of American statesman John McCain and retirement of British social justice champion Neil Jameson reminded me that the values we share when we are at our best transcend this vast distance.

Neil Jameson and John McCain are two heroes of the modern era from two different lands very far from each other, who I expect may have never met each other, but where I find so many commonalities in their values.

These are my reflections on these values and what I believe we can learn from them.

Who is Neil Jameson and who was John McCain?

Neil Jameson has dedicated his life to others through civil society organising. After first working as a social worker, Mr. Jameson traveled to America to learn the skills of community organising from the Industrial Areas Foundation. Returning to Britain, Mr. Jameson founded Citizens UK and has been promoting community organising in the UK since 1989. Citizens UK empowers foundational groups in British society such as synagogues, churches, mosque and schools by convincing them to work together to advance positive change in their communities.

Neil Jameson is the best form of warrior you find in a democracy. A patient builder of fruitful endeavours – Neil Jameson is the unheralded father of the UK’s modern Living Wage movement which since its inception in the early 2000s has positively impacted over 100,000 low-wage workers in Britain. (1) A collaborative fighter against injustice – Neil Jameson united British civil society against usurious loan sharks and on his last day at the helm of Citizens UK, was able to bid good riddance to Britain’s largest payday lender. (2)

Neil Jameson on rubbish duty at Care in the Square

Neil Jameson on rubbish duty at Care in the Square, Parliament Square, London, UK on March 31, 2014.

John McCain dedicated his life to the United States of America and its revolutionary ideals. He served as a US Navy pilot during the Vietnam War, survived being a tortured captive of Communist forces in Vietnam, dedicated his life to legislative service first in the US House of Representatives (1983-1987) and then the US Senate (from 1987); was a nominee for US president in 2008; and while a legislator helped freedom aspiring democrats around the world as chair of the International Republican Institute from 1993 to 2018.

John McCain was the best form of warrior you find in a democracy. A volunteer who risk physical harm or death to defend the innocent – John McCain risked his life to fight for strangers in a far off land against autocracy. A peacemaker and uniter – John McCain helped with reconciliation between the United States and Vietnam and he led a legislative career that recognised that his fellow democrats in the opposing political party were fellow countrymen, not foes.

John McCain visiting orphanage in Vietnam

Then U.S. Navy Commander John S. McCain III visiting an orphanage that cares for youngsters fathered by American G.I.s. in Saigon, Vietnam, on Oct. 30, 1974. McCain, a son of the admiral who commanded U.S. forces in the Pacific at the height of the Vietnam War, was shot down over Hanoi and spent several years as a prisoner of war (POW) from October 26, 1967 to March 14, 1973. (AP Photo/Dang Van Phuoc).

Both are and were dedicated family men.

Both men, empowered by selfless love, dedicated their lives to humble service and democracy. Both remind us of the values and ideals of the Trans-Atlantic bond that unite us across a vast ocean.

These heroes remind us of the values we share across the Atlantic

Journalist Madeline Schwartz this week, writing in the Guardian, asked, “if shared values and norms are the foundation of the liberal world order, what are they?” (3) Sen. McCain had the answer, summarising our Trans-Atlantic values by asserting that,

“We Stand For:

Truth against falsehood, 

Freedom against tyranny, 

Right against injustice,

Hope against despair.”  (4)

As Sir Winston Churchill asserted 72 years ago when he articulated Trans-Atlantic values to an American audience as British Prime Minister: “Here is the message of the British and American peoples to mankind. Let us preach what we practise – let us practise what we preach.” (5)

Sen. McCain lived these values. Neil Jameson continues to live them. Like the true heroes they are, their examples inspire the rest of us to want to live these values.

The heroism of Neil Jameson and John McCain reminded us of the beauty of our values

When I saw the universality of Mr. Jameson’s retirement celebration – people across the faiths, young and old – I was convinced that these values are universal. Our values are universal because they reflect the best virtues of humanity and there is infinite beauty in virtue, “as virtue is the beauty of the soul.” (6)

“We are blessed and are a blessing to humanity when we uphold and advance those ideals at home and in the world,” said John McCain in his final word to the American people, and in living these values, “helped liberate more people from tyranny and poverty than ever before in history.” (7)

My work in caring for the elderly keeps me close to the memories of past tyrannies. An elderly woman I know fled the Nazi terrors almost 80 years ago. Earlier this year, she told me: “There is nothing beautiful in the news today. There is no hope for humanity [in the portrayal of the world in the news]”. Her experiences of some of the worst horrors of history give credibility to her appraisal of our current age and I found it haunting.

The uplifting grace of Mr. Jameson’s retirement celebration, which I attended in person, and the memorial of Sen. McCain, which I observed from afar provided a reprieve from the dark world depicted by this refugee of the Nazi terrors. I saw that in the midst of so much darkness, heroism illuminates that which is beautiful.

How does one describe this beauty in words? Dr. Kaneeez Shaid, Chair of Citizens UK, said (audio link) at Mr. Jameson’s retirement celebration, “how do you sum up a man like this?” I feel she did not fail when she quoted the 13th century Sufi mystic, Rumi:

“You are not just a drop in the ocean but you are the world’s ocean in just one drop.” (8)

Wow.

Reflecting on this beauty I believe there are two core lessons I learned from attending Neil Jameson’s retirement celebration and watching from afar memorial remembrances of John McCain: 1) The centrality of love in their humble service, and 2) That true love led them to leave no one behind.

Lesson 1: The centrality of love in humble service

What is it that drives a true hero – a hero that endures countless hardship in the service to others? I believe John McCain’s daughter, Megan McCain, gave us the answer when she eulogised her father saying that “John McCain was defined by love.” (9) Love was the source of John McCain’s selfless and enduring service, which can best be described as humble service – service purified by “a value set that was neither selfish nor self-serving.” (10) In his retirement speech, Neil Jameson said that humility is a blessing. I would add then that humble service is a blessing to others. Humble service is an expression of selfless love that provides the courage for a person to provide extraordinary levels of heroism, including that of laying down their life for another. (11)

The idea that love is purifying is a foundational and enduring notion within our cultural heritage. Indeed, Paul of Tarsus wrote that,

“Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It does not dishonour others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. Love does not delight in evil but rejoices with the truth. It always protects, always trusts, always hopes, always perseveres.” (12)

Thousands of years later, John McCain and Neil Jameson exemplify the truth in Paul’s ancient wisdom. It is this form of selfless love which helps explain why John McCain refused an early release from captivity during the Vietnam War until his fellow prisoners of war were also released – a decision that put him through cruel torture that left him with lifelong physical impairments. (13) It is this form of selfless love which explains why such a giant of brilliance like Neil Jameson dedicated his life to a cause of the poor in East London and around the UK – a cause requiring enormous sweat but modest material gain.

I have also observed the truth of this link in my own work in care for the elderly. Although we rarely mention it by name, love is the true power of my organisation and my colleagues. This truth was brought to my attention when a clinician and family member of an elderly person we support told me, “I am genuinely impressed by how careful and comprehensive [your organisation] is… in trying to care for her and love her (yes, that’s the word).” We do not talk speak often in our society about how love can empower our work but we should.

There is an especially important human emotion that love purifies: anger. Anger that boils in us from being wronged or seeing others wronged can destroy, do nothing or create. In his retirement speech, Neil Jameson referred to two forms of anger and also warned against timidity:

  • “Angry hostility” (known as “hot anger” in the parlance of community organising) which Mr. Jameson said is a “mistake, it’s unhealthy, it doesn’t lead to relationships.” This is an anger that destroys. I would put anger that does nothing also in the destructive side because if a person does nothing in the face of evil, then that evil is likely to remain unabated and may increase. “Timidity is a problem, we have to be more courageous but humble with our wits,” Neil Jameson said in his retirement speech. And,
  • “Cold anger”, a concept of American community organising pioneer Saul Alinksy. Cold anger is reflective anger purified by building character within oneself which leads people to work together, to build relationships and to muster the courage and persistence to fight against injustice and create a better world. (14)

It was cold anger which led to the Magna Carta, cold anger which led to the American Declaration of Independence, cold anger which led to VE Day and V-J Day, cold anger that led to the Washington Treaty, cold anger which has driven the expansion of democracy – “the best system of government” (15)  – across the world. It is cold anger which drives people of goodwill to continue fighting against injustice wherever they find it.

Anger purified by love – as it is love that directs pain and suffering to the build-up of character – drives the courage of our heroes. This must be why Megan McCain said that her father John McCain had a “famous temper” but was also “defined by love”. (9) I believe it is love that likely illuminated to John McCain that “evil is a real and active force in human affairs and that it is our duty to oppose it as best we can.” (16)

It is selfless love that has led my organisation to herald decent work for social care workers within and cold anger which has compelled us to combat widespread labour exploitation of social care workers outside our organisation.

Lesson 2: True love leaves no one behind

In 1893, the Cuban writer José Martí reflected that: “Mankind is composed of two sorts of men – those who love and create and those who hate and destroy.” (17) I believe that this is probably roughly true but caution an overly simplistic interpretation. I would say that a person can, in an unbalanced pursuit to create, start at the first and end in the later. For instance, I would consider it a failure if a person created a vast business empire but forgets their spouse and has children that are effectively unknown to them. They are then in the later camp because they are destroying one good thing while building another thing.

I expect this reality is why for instance, the Franciscan Friars who honoured Mr. Jameson at his retirement celebration have foregone families born of intimacy for families born of spirituality, so they can sacrifice themselves almost completely to the service of strangers. However, those of us who are not friars cannot do this. And I do see in the world today, mired by unfulfilling pursuits for material comforts, a tendency to sacrifice those closer to us in a pursuit for the other. This is not however, genuine sacrifice but more likely a manifestation of selfishness.

In society today, service to strangers gives you a brownie button – societal recognition – whereas service behind closed doors, say to one’s family, gives you almost no outside recognition. The later however is what we must learn as this is where we learn “humble service”. That is, we must serve others irrespective of praise or monetary reward. We should serve others because it is morally right and a manifestation of sacred ideals and values for which we are custodians. I believe this is in part what John McCain meant when he said we stand for “right against injustice,” and why former US Vice President Joe Biden said John McCain “could not stand the abuse of power – wherever he saw it, in whatever form, in whatever ways” (10) –  as selfishness disguised as service is a perversion of humble service.

Therefore, unbalanced service to one party at the undue expense of another party is likely to turn your service into service to yourself. Your original good intentions could thus transform into one of the seven deadly sins of vain glory. This must be avoided. And it can be avoided by remembering your family, your roots. In fairly allocating our time we build humility as we learn that we cannot do everything ourselves and this pushes us to rely on others, to build relationships with others.

Positively, service to strangers in its balanced form prepares us to serve our families better. A willingness to forego the constant pursuit of more in the service of others teaches us the meaning of love and indeed, of life – to put another’s wellbeing ahead of our own. And we learn a peace in this form of service which helps us bring peace to our families. As John McCain said in his final words to the American people he loved so much, “To be connected to America’s causes — liberty, equal justice, respect for the dignity of all people — brings happiness more sublime than life’s fleeting pleasures.” (7) Neil Jameson at his retirement speech (audio link) reiterated this peace in service when he said,

“So many of us spend [our] time, and I did when I was much younger, going round and round… looking for the meaning of life and then frankly was blessed to be in a position to find a smidgen of it… it’s all about people and institutions, it’s all about head teachers, priests, rabbis and others who give their life to civil society and institutions which are so important for us to learn how to work together and be together in faith and for justice, and for a strong common good.”

Complimentarily, service to our families forges our ability to love, which further empowers our ability to serve strangers – because as noted earlier, love is purifying. The truth of this assertion is demonstrated in the family lives of Neil Jameson and John McCain. In an era where intimate relationships have become throw-away recreational activities, Mr. Jameson and Sen. McCain maintain/ed lifelong commitments to their families while at the same time dedicating their lives to the service of strangers. At Mr. Jameson’s retirement party, Mrs. Jean Jameson, Neil Jameson’s wife, highlighted (audio link) to the attendees, to my surprise indeed (!) when she said: “I’m so sorry that the staff in talking about the last thirty years missed out completely that Neil had managed to have four children, seven grandchildren, ate meals at home… played tennis and generally had a very good life-work balance.”

It should be no surprise however that the staff of Citizens UK “missed out completely” this part of Neil’s life possibly because they felt that he gave so much of himself to them that they failed to comprehend how much he was also giving to his family at home. With both parties feeling so embraced by Mr. Jameson’s service and love, we must conclude that he struck the right balance between serving one’s family and serving those outside of our families – our communities.

What is the source of this balance between serving strangers and serving our families – a balance that leaves neither behind? I believe Neil Jameson in his retirement speech possibly honed into a key source when he echoed the ancient wisdom of Memento Mori: “Focus on time because we know time is precious and that we all will die… which is why we shouldn’t waste time.” Being mindful of our mortality, that time is limited, we are likely to serve others at the most optimal allocated times so that indeed, we leave no one behind.

At Sen. McCain’s funeral, his daughter Megan McCain in her powerful eulogy said, “This love of my father for my mother was the most fierce and lasting of them all, mom. Let me tell you what love meant to John McCain and me. His love was the love of a father who mentors as much as he comforts. He was endlessly present for us.” (9)

Presence – that is how we learn to leave no one behind. Indeed, showing up is an act of love.

Therefore, if we are to learn to not leave behind strangers, shouldn’t we first learn not to leave behind those closest to us – our friends and our family? We begin by going to that baby shower. That baptism. That school play. That graduation. Remembering that anniversary. Attending that wedding. Mourning at that funeral. Remembering and being with that family at home – being with that friend in need across town. I work with the elderly and the dying. I can tell you with near certainty that these small acts of love are what will matter to you before you make that final flight.

When we receive and give love, we are better able to understand our fellow human beings. In my work in elderly care, love inspires us to do our best and to be our best.

Closing

“Those who say that we’re in a time when there are not heroes, they just don’t know where to look,” said Ronald Reagan in 1981. (18) His statement remains true today. There are heroes among us. One, John McCain, has just passed into the next world but his memory will provide inspiration to people of goodwill for generations. Another, Neil Jameson, is still with us and we are all blessed by his continued wisdom, warmth and good works.

The unity of the values of these two great men is such that there is a powerful complementarity in some of their parting wisdom.  In his final words to the American people, John McCain said, “Our identities and sense of worth are not circumscribed but enlarged by serving good causes bigger than ourselves.” (7) And in speaking of good causes in his retirement speech, Neil Jameson said, “Never give up… this is a holy and a religious pursuit that we have… to persuade people to work together.” These messages coalesce into a powerful message: never give up in the good causes you serve.

Thank you John McCain, my fellow American. Please continue fighting for the lowly up from Heaven. Thank you Neil Jameson, my fellow British democrat. Thank you for being a hero. And thank you both for reminding us of how strongly united the people of America and the United Kingdom are in the values we share when we are at our best.

Robert Stephenson-Padron, aged 33, is the managing director of Penrose Care. Since age 15, he has been active in a variety of civic causes including affordable housing, the Living Wage and improved working conditions for social care workers.

Robert Stephenson-Padron meets Neil Jameson

Photo of the Citizens UK event where Penrose Care managing director Robert Stephenson-Padron met Neil Jameson at Friends House, London, UK on October 15, 2013.

 

Robert Stephenson-Padron with Neil Jameson on his retirement day

Penrose Care managing director with Citizens UK Executive Director Neil Jameson on the day of his retirement from that position at Citizens UK HQ, east London, UK on August 31, 2018.

References

(1) Edmund Heery, Deborah Hann, David Nash, “The Living Wage campaign in the UK” (Employee Relations, 2017, Vol. 39 Issue: 6), pgs. 800-814, available online here.

(2) “Payday lender Wonga goes into administration: Citizens UK reaction” (Citizens UK: 31 August 2018), available online here.

(3) Madeleine Schwartz, “The end of Atlanticism: has Trump killed the ideology that won the cold war?” (The Guardian: 04 September 2018), available online here.

(4) John McCain, “Remarks by SASC Chairman John McCain At the 2017 Munich Security Conference” (Office of US Senator John McCain, 17 February 2017), available online here.

(5) Churchill, Winston “The Sinews of Peace” (International Churchill Society: 5 March 1946), available online here.

(6) Ralph Waldo Emerson, The Works of Ralph Waldo Emerson, in 12 vols. Fireside Edition (Boston and New York, 1909), available online here.

(7) “Read full text of Sen. John McCain’s final words to nation” (NBC News: 27 August 2018), available online here.

(8) Matt Auron, “Evolution is Everywhere” (Medium: 14 December 2017), available online here.

(9) “Read the full text of Meghan McCain’s speech at John McCain’s memorial service” (NBC News: 01 September 2018), available online here.

(10) Megan Freidman, “Joe Biden Gave an Incredibly Powerful Speech at John McCain’s Memorial” (Town and Country Magazine:  30 August 2018), available online here.

(11) John 15:13, NLT, available online here.

(12) 1 Cor. 13:4-7, NIV, available online here.

(13) Eliza Relman, “As a POW in Vietnam, John McCain refused release until his fellow prisoners were freed, making him a hero in the eyes of many” (Business Insider, 26 August 2018), available online here.

(14) Vijay Phulwani, “The Poor Man’s Machiavelli: Saul Alinsky and the Morality of Power” (American Political Science Review, 2016, Vol 110 No. 4.), pg 873, available online here.

(15) Carnes Lord and Fank Barnett (ed), Political warfare and psychological operations (National Defense University Press, 1989), pg. 8, available online here.

(16) As was said in a eulogy of one of his colleagues in the international movement for democracy, Jean Bethke Elshtain who passed before him five years earlier. | William Glaston, “Remembering Jean Bethke Elshtain” (The New Republic, 26 August 2013), available online here.

(17) Bruce Ladd Gary, Quotes for Misanthropes (Reductionist Publications, 2009), pg. 30, available online here.

(18) Ronald Reagan, “Inaugural Address” (UC Santa Barbara: 20 January 1981) , available online here.

 

2016-10-31 (Penrose Care) Living Wage celebration

We praise UNISON for seeking leave to appeal on sleep-in case

Belsize Village, London, UK: Following UNISON’s statement yesterday that it has asked the UK Supreme Court for leave to appeal against the Court of Appeal decision in Royal Mencap Society v Tomlinson-Blake, Penrose Care’s managing director Robert Stephenson-Padron, a long-time advocate for the ethical treatment of home care workers, made the following statement:

“Penrose Care praises UNISON, the British labour union which includes social care workers and managers, in seeking a leave to appeal against the Court of Appeal’s morally repugnant decision of 13 July 2018 in the care worker sleep-in case Royal Mencap Society v Tomlinson-Blake at the Supreme Court of the United Kingdom.

Since Penrose Care commenced trading in 2013, we have abided by the obvious interpretation of the law that care workers need to be paid at least the minimum wage for sleep-in shifts. We were aware then and have remained aware that many other social care providers have ignored the law, and therefore took on social care contracts priced at rates whereby legal compliance would make them unprofitable. We on the other hand consciously rejected such work and will always reject work that inhibits our civic responsibilities of legal compliance and our moral obligation to respect the dignity of all human persons, especially our colleagues and the vulnerable persons we support.

If a judiciary ignores the law and instead makes decisions based off of the sectoral impacts of their decisions, then such a judiciary is making a mockery of the rule of law and promoting a culture of impunity in society. We absolutely reject such a thing as citizens of a free and democratic society. A culture of impunity also specifically harms ethical organisations such as Penrose Care which not only takes great efforts to comply with the law out of civic virtue, but also goes above and beyond legal minimums to uphold our belief that respect for the dignity of the human person is superior to all other aims.

Penrose Care will continue to abide by the most obvious interpretation of the law which is to pay at least the national minimum-wage / national live wage for sleep-in shifts even if certain of our peers en mass decide to continue exploiting and abusing Britain’s vital social care workforce.

Penrose Care wishes UNISON every success in their appeal to the Supreme Court, should it be accepted, and thank you for standing up for our brother and sister care workers.”

Media Contact

Robert Stephenson-Padron – Managing Director – 020 7435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation and in 2018 received a national Living Wage Champion Award for Industry Leadership.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Robert's Story

Sleep-in shifts judgement is an affront to the dignity of care workers

Belsize Village, London, UK: Following the London Court of Appeal’s judgement in favour of Mencap in Royal Mencap Society v Tomlinson-Blake, overturning a previous ruling at the Employment Appeals Tribunal in April 2017, Penrose Care’s managing director Robert Stephenson-Padron, a long-time advocate for the ethical treatment of home care workers, made the following statement:

“The London Court of Appeal’s decision today in Royal Mencap Society v Tomlinson-Blake is a horrific miscarriage of justice and an affront to the dignity of the human person.

I would 100% endorse UNISON taking the case to the Supreme Court. The last time UNISON went to the Supreme Court in R (on the application of UNISON) v Lord Chancellor in July 2017, they won and changed Britain for the better. I expect if UNISON took Royal Mencap Society v Tomlinson-Blake to the Supreme Court, this would result in a repeat of their prior triumph for justice for ordinary working people.

Penrose Care will continue to abide by the most obvious interpretation of the law which is to pay at least the national minimum-wage / national live wage for sleep-ins even if certain of our peers en mass decide to continue exploiting and abusing Britain’s vital social care workforce. This is the morally right thing to do. Penrose Care has been paying at least the minimum wage for sleep-in shifts since we commenced trading in 2013 as the law was clear then and it remains clear.”

Media Contact

Robert Stephenson-Padron – Managing Director – 020 7435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.