Tag Archives: Penrose Care

2019-07-19 (Quita the Kitty) Scottish Parliament

London’s therapy cat trainee sensation brings love to Edinburgh!

Belsize Village, London, UK: Penrose Care’s therapy cat-in-training Quita the Kitty has captured hearts in Scotland following her visit to Edinburgh June 18-20, 2019 with the Scottish Parliament featuring Quita on their Instagram page on July 30, 2019 and the video of her trip reaching over 200,000 views on TikTok as of August 1, 2019.

2019-08-01 (Quita the Kitty) Scottish Parliament Instagram Post

The Scottish Parliament’s Instagram post of Quita the Kitty. Screenshot taken on August 1, 2019. Credit: Instagram / @scotparl.

2019-08-01 (Quita the Kitty) TikTok Edinburgh video view count

Quita the Kitty’s TikTok account screenshot showing the view count of the video about her visit to Edinburgh, Scotland. Screenshot taken on August 1, 2019.

Quita arrived in Edinburgh the night of June 18th, following a stay in Leeds, England on June 17th and June 18th, and spent the evening in the Waldorf Astoria Edinburgh – The Caledonian. On June 19th, Quita visited the grounds of St Mary’s Cathedral; then hiked up the Carlton Hill to see the Nelson Monument and the National Monument of Scotland. After that, Quita spent a good deal of time sitting outside the Scottish Parliament where many passerby got a therapy pet boost by petting her. She then paid her respects to Edinburgh’s historic dog, Greyfriars Bobby, before spending the early evening back at the Waldorf Astoria Edinburgh – The Caledonian.

2019-07-18 (Quita the Kitty) Waldorf Astoria Edinburgh

Quita the Kitty at the Waldorf Astoria Edinburgh – The Caledonian hotel. July 18, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) National Monument of Scotland

Quita the Kitty at the National Monument of Scotland. July 19, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) Scottish Parliament

Quita the Kitty in front of the Scottish Parliament. July 19, 2019 – Edinburgh, Scotland, UK.

2019-07-19 (Quita the Kitty) Greyfriars Bobby

Quita the Kitty in front of the fountain dedicated to Greyfriars Bobby. July 19, 2019 – Edinburgh, Scotland, UK.

Quita spent the later evening in a pub in Williams Street where two members of staff said they were having a terrible day but said after spending time with Quita, their bad day had turned into a good day. Quita returned to London via the LNER rail service the morning of June 20th following a brief visit to the lower grounds where you can see Edinburgh Castle.

2019-07-20 (Quita the Kitty) Edinburgh Castle

Quita the Kitty with Edinburgh Castle in the background. July 20, 2019 – Edinburgh, Scotland, UK

Following Quita’s visit to Edinburgh, Penrose Care managing director Robert Stephenson-Padron, who accompanied Quita on her trip, made the following statement: “It was very heart-warming to see Quita bring so much joy to so many different people while she was in Edinburgh. At the same time, she visibly had a very enjoyable time – particularly liking travelling on the train to and from Edinburgh. We believe her training is going very well indeed.”

Quita’s training continues

2019-05-19 (Quita the Kitty) Ricky Gervais

Quita the Kitty providing joy to actor/comedian Ricky Gervais. May 19, 2019 – London, England, UK.

Quita will not be ready for formal pet therapy until she reaches one year of age in January 2020. Until then, Quita will continue to train with her outdoor adventures, morale boosting visits to organisations, and ad hoc invited therapy sessions which are all part of her training. These training exercises help Quita to get used to changing her environments and receiving attention from strangers.

2019-05-16 (Quita the Kitty) Brewdog

Quita the Kitty providing a morale boosting session at Brewdog Seven Dials. May 16, 2019 – London, England, UK.

Why Pet Therapy?

2019-05-27 (Quita the Kitty) Rosie cerebral palsy

Quita the Kitty providing trainee therapy to Rosie who has cerebral palsy. May 27, 2019 – Holland Park, London, UK.

Pets have “tremendous healing power,” says Dr. Edward Creagan of the Mayo Clinic in the United States in a 2010 informational video about the health benefits of pets (a 2016 version is also available). He says talking about pets creates an atmosphere of “healing, peace and serenity.” He further says, “We now know that when you look into the eyes of that cat, when you stroke that dog, when you hold that animal, there is a surge of hormones deep within the center of the brain. And these hormones provoke a tremendous feeling of peace, of serenity, of tranquillity. They decrease our blood pressure, they decrease our pulse, they lessen our depression.”

2019-05-16 (Quita the Kitty) Apple Store

Quita the Kitty providing trainee pet therapy to an elderly person at the Apple Store Covent Garden. May 16, 2019 – London, England, UK.

Quita is part of Penrose Care’s long track record of innovations in social care that improve outcomes for the elderly and disabled persons we support. Penrose Care is already widely known as the UK’s pioneer of ethical home care, having become one of the first home care providers in the UK to become an Accredited Living Wage Employer in 2012, successfully campaigning for enforcement of the national minimum wage in home care in 2014, and becoming one of the first 16 private businesses accredited with the Mayor of London’s new Good Work Standard launched this week. As a result of Penrose Care’s innovations in the ethical provision of home care, it has received seven international research visits. Quita was a co-host to the most recent two visits: from the Government of Thailand and one from a municipality in South Korea.

2019-05-03 (Quita the Kitty) Mayor of London

Quita the Kitty with Mayor of London Sadiq Khan while working on the Good Work Standard. May 3, 2019 – London City Hall, London, England, UK.

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron

Nata-orn Indeesri, head of the Thai research delegation with Quita the Kitty and Penrose Care managing director Robert Stephenson-Padron, at Belsize Terrace. June 27, 2019 – Belsize Village, London, UK.

ENDS

Media Contact

Penrose Care
Robert Stephenson-Padron, Managing Director
robert.padron@penrosecare.co.uk
0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services in London, United Kingdom to adults with disabilities such as acquired brain injury and elderly persons including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the United Kingdom to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 and for Industry Leadership in 2018 by the Living Wage Foundation. In July 2019, Penrose Care was named as one of the first 16 private businesses accredited with the Mayor of London’s new Good Work Standard to promote decent work in London.

Penrose Care’s ethical social care framework has garnered international acclaim, resulting in Penrose Care receiving research delegations from Canada, China, Japan, South Korea and Thailand. Penrose Care is rated Outstanding by the Care Quality Commission, the highest rating given by England’s health and social care regulator.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London – between Hampstead, Belsize Park and Swiss Cottage / Finchley Road – and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About Quita the Kitty

One of Penrose Care’s colleagues is a kitten, Quita the Kitty, born in January 2019 and acquired by Penrose Care in March 2019. She is an office cat, adventure cat and training to be a therapy cat. Quita the Kitty has already visited all eight of London’s Royal Parks, potentially the first cat or one of the first few to ride on one of the Thames Clipper boats, and has provided therapy services to two persons with cerebral palsy.

Quita the Kitty has provided workplace morale boosting visits to the Apple Store Covent Garden, Botwell House Catholic Primary School, Brewdog Seven Dials, The Espresso Room Covent Garden, Karma Bread, the Living Wage Foundation, the New Economic Foundation, Oliver’s Village Cafe, OmniDe architects, and Persephone Books.

Quita has travelled outside of London, having visited Brighton, Dover, Edinburgh, Hitchin, Leeds in the UK; and Calias, Troyes, Gréoux-les-Bains (Provence), Valensole (Provence), Champeaux, Melun, and Paris in France.

Quita the Kitty has met actor/comedian Ricky Gervais, the Mayor of London Sadiq Khan and Her Majesty the Queen’s former press secretary Charles Anson.

Quita the Kitty, at @quitathekitty, is popular on social media having over 250,000 likes on TikTok, over 27,500 karma points on Reddit, holds the status as a Glorious Imgurian on Imgur, and has over 5,500 followers on Instagram.  Quita the Kitty is also on FacebookTwitter and YouTube.

Quita the Kitty’s first news article was published on June 3, 2019 by Sunny Skyz: “4-Month-Old Therapy Kitten Comforts Woman With Cerebral Palsy”.  She appeared in the Camden New Journal on July 4, 2019: “Feline blue? Kitten goes on city wide adventures for therapy cat training”. Quita the Kitty’s first foray into mainstream media occurred on July 7, 2019 when she appeared in the Evening Standard, “Kitten training to be Camden’s first ‘therapy cat’ captures hearts across London”. Wamiz, a site dedicated to pets, published an article about Quita the Kitty on July 9, 2019, titled “London care-worker training cat to be a therapist”.

Penrose Care shortlisted for Living Wage Champion Awards 2018

Living Wage Champion 2018 Shortlisted

London, England, UK – Penrose Care has been shortlisted by the Living Wage Foundation for the Living Wage Champion Awards 2018.

The awards recognise Living Wage employers and individuals that have made great contributions to communities and industries by implementing and celebrating the Living Wage.

Following the announcement which was made on 19 March 2018, today Penrose Care managing director Robert Stephenson-Padron said: “Penrose Care is honoured to be shortlisted for the 2018 Living Wage Champion ‘Industry Leadership Award’ along with other inspiring employers such as Curzon Cinemas. Penrose Care’s innovation in Britain’s home care sector is to be the first comprehensively ethical employer in the vital industry that supports the most vulnerable in our society remain independent in their own homes. Our innovations of the heart and spirit, rooted in respect for the dignity of the human person, have demonstrated that this is the surest way to deliver excellent social care day in and day out.”

Tess Lanning, Director of the Living Wage Foundation, said:

“I would like to offer huge congratulations to Penrose Care on being shortlisted for the Living Wage Champion Awards. By committing to responsible pay, employers like Penrose Care have changed the lives of thousands of people across the UK, lifting workers out of poverty and transforming communities. We look forward to celebrating again in June when we announce the winners.”

The Living Wage is an hourly pay rate set independently, updated annually, and calculated according to the basic cost of living.

Employers choose to pay the Living Wage on a voluntary basis, and almost 4,000 accredited employers have now committed to put respect and dignity at the heart of their organisations by paying the Living Wage.

The awards are judged by an independent panel of business and community leaders, and winners will be announced in June.

Notes to editors

The Living Wage Foundation’s shortlist announcement can be found here

Media Contact

John Hood – Media Manager: John.Hood@LivingWage.org.uk

Mobile: 07507 173649 Landline 0208 017 2936

The Living Wage is an hourly rate set independently and updated annually. The real Living Wage is calculated according to the basic cost of living in the UK. Employers choose to pay this wage on a voluntary basis. The real Living Wage enjoys cross-party support.

The UK Living Wage is currently £8.75 per hour. The London Living Wage is currently £10.20 per hour. This figure covers all boroughs in Greater London. These figures are calculated annually by the Resolution Foundation and overseen by the Living Wage Commission, based on the best available evidence on living standards in London and the UK.

The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage employers across the UK. There are currently over 4,000 accredited employers. We are an initiative of Citizens UK. We believe that a hard day’s work deserves a fair day’s pay. We support responsible employers to voluntarily go further than the government minimum and pay the real Living Wage, to all their staff, so they can earn enough to meet the cost of living.

We receive guidance and advice from the Living Wage Advisory Council. The Foundation is supported by our principal partners: Burberry; GSK; Aviva; IKEA; Joseph Rowntree Foundation; KPMG; Linklaters; Nationwide; Nestle; Resolution Foundation; Oxfam; Trust for London; People’s Health Trust and Queen Mary University of London.

What about the Government’s national living wage?

In July 2015 the Chancellor of the Exchequer announced that the UK Government would introduce a compulsory ‘national living wage’. This new governmentrate is a new minimum wage rate for staff over 25 years old. It was introduced in April 2016 and the current rate is £7.50 per hour, rising to £7.83 in April 2018. The rate is separate to the Living Wage rate calculated by the Living Wage Foundation.  The government rate is based on median earnings while the Living Wage Foundation rate is calculated according to the cost of living.

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 5

Penrose Care head speaks out on Brexit at Camden Council

Belsize Village, London, UK: Yesterday on the night of October 23, 2017, Penrose Care’s managing director Robert Stephenson-Padron spoke to a meeting of Camden Council at Camden Town Hall on Judd Street about the impacts of Brexit on home care.

The extraordinary meeting which invited various speakers from across the Borough was organised by the Camden Council Brexit Working Group led by Cllr. Lazzaro Pietragnoli.

A copy of of Mr. Stephenson-Padron’s prepared remarks are beneath the contact information of this press release.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Robert Stephenson-Padron’s prepared remarks for Camden Council’s extraordinary meeting on Brexit held on October 23, 2017:

Mr. Mayor and councillors, thank you for inviting me to speak to you tonight about the European Union and Brexit. I would like to say a special hello and thank you to Councillor Lazaro, who was actually the person who swore me in as a British citizen in 2014 in this chamber three years ago.

Indeed, I speak to you as an immigrant and on behalf of Penrose Care, an ethical home care provider based in Belsize Village which largely consist of immigrants. 80% of our staff are EU nationals.

As such, the rhetoric and uncertainty running up to and post last summer’s EU referendum has put undue stress on my colleagues and has presented Penrose Care and the entire social care sector with a variety of significant challenges which further imperil an already fragile sector.

Before I speak to those challenges I want to make clear the monumental importance the European Union has had on my life and indeed, the life of Penrose Care.

First, would I have moved here to the UK if it had not been a member of the EU in 2007. Probably not.

Further, if you asked me today, do I think we would have established Penrose Care in 2012 if the UK was not a member of the European Union? I would say, probably not, particularly since our first workers were all EU nationals.

And therefore along with looking at the specific impacts of Brexit on social care, the Council should consider the long-term impacts of Brexit on entrepreneurship, capital formation, and SME-led job creation.

Now looking at social care, as you know, it is important to recognise that it is a sector whose crises preceded the Brexit vote but have been worsened by the Brexit vote. These include:

1) A worsening in the social care recruitment crisis. The long-term recruitment crisis in social care shifted to a catastrophe after the Brexit vote, with EU nationals here less keen to move jobs and new EU nationals being deterred from moving here.[1]

2) And this has led to a worsening in the delayed transfer of care crisis. This has been the most catastrophic crisis worsened by the Brexit vote with English delayed transfers of care beds due to social care delays increasing by 38%[2] last winter year-on-year with patients being unable to secure social care amid a recruitment crisis worsened by Brexit.

3) The nursing shortage crisis. We have 24,000 nursing vacancies and nursing registrations from the EU have fallen by 96%.[3],[4] This worsens the quality of services district and community nursing can provide, negatively impacting our collaborations with them.

4) The social care financial crisis. One in four home care providers are at risk of insolvency according to BBC Panorama in March.[5] This crisis is exacerbated if care providers cannot maintain staffing levels and cannot grow if they cannot increase their staffing levels.

I would be happy to elaborate on these challenges to you in the Q&A but I would close by saying that of course the UK has every right to leave the EU. But I think none of us have the right to sit idly by while this reckless Brexit process inhibits our ability to support the most frail in our society in safe and dignified ways.

Thank you.

[1] “Social care system ‘beginning to collapse’ as 900 carers quit every day” (BBC News: 11 April 2017), available http://www.bbc.co.uk/news/uk-england-39507859

[2] Delayed Transfers of Care Data 2017-18 (NHS England, 12 Oct 2017), available https://www.england.nhs.uk/statistics/statistical-work-areas/delayed-transfers-of-care/delayed-transfers-of-care-data-2017-18/

[3] “NHS faces shortage of more than 40,000 nurses after Brexit, says leaked government prediction” (Independent: 7 April 2017), available http://www.independent.co.uk/news/health/nhs-nurse-shortage-40000-post-brexit-trusts-hospitals-uk-healthcare-leaked-government-a7671791.html

[4] “96% drop in EU nurses registering to work in Britain since Brexit vote” (The Guardian: 12 June 2017)

[5] “’Lack of money’ prompts care firms to end council contracts” (BBC News: 20 March 2017), available http://www.bbc.co.uk/news/uk-39321579

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 3

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 3

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 4

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 4

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 5

Penrose Care managing director Robert Stephenson-Padron speaks at Camden Council about Brexit. Photo 5

Penrose Care managing director Robert Stephenson-Padron at Camden Council - praised by a colleague on Instagram.

Penrose Care managing director Robert Stephenson-Padron at Camden Council – praised by a colleague on Instagram.

 

 

2017-07-04 (Penrose Care) Founding of Penrose Care

Five years on, thank you Dr. Knight

July 4, 2017 marks the birthday of the Penrose Care group of companies. And on this fifth anniversary of Penrose Care’s founding, our co-founder Robert Stephenson-Padron wrote an open thank you letter to our other co-founder, Dr. Matthew Knight.

Dear Dr. Knight,

The Fourth of July not only marks the birthday of my country of birth, the great United States of America, but also another thing very close to my heart: Penrose Ltd, the company you and I founded five years ago on July 4, 2012. Penrose Ltd is the holding company of Penrose Care Ltd, the social care organisation you and I created that is the UK’s pioneer of ethics in home care.

What was it that we did? What did we do that has attracted especially talented people who have vocations to care for the vulnerable in our otherwise “throw away” society? What did we do that has ensured that this group of special people deliver excellent care and support to the elderly and disabled day in and day out since Penrose Care commenced trading in the fall of 2013? What did we do that has caused a small home care provider in north London to attract the attention of health and social care professionals from across the globe?

This is what we did: in a West that has thrown out its roots in the unbridled pursuit of greed, we built a caring organisation that says both in words and in actions to our workers and to those we serve: you have dignity as a human being and this must be respected. This is a guiding truth that surpasses all other inclinations and endeavours. This is what we meant in our founding motto: “home care with a human touch.”

To our workers this recognition of their dignity as human beings first and foremost meant abhorring the idea that workers are a commodity that can be managed via a spreadsheet.

“Labour” is not a production input that you source as cheaply as possible and stack in a warehouse and pull out only when needed.

“Labour” is the sweat and effort of human beings, born from a mother and a father like you and I, who deserve a fair days pay for a fair days work. Penrose Care translated this by becoming one of the first Accredited Living Wage Employers in 2012 amid a social care sector known for poverty wages and sadly, continues to be known for poor working conditions generally. We however, have not and will not be pulled down into the dirty ways of our sector.

“Labour” is the precious time of human beings which must be respected. Penrose Care has translated this by guaranteeing a minimum number of working hours in its contracts the norm amid a social care sector where zero-hour contracts are standard. Although this decision specifically means we cannot grow as quickly as our peers who use people as “just-in-time inventory,” we believe our method builds a more sustainable, resilient and moral organisation. This commitment was enshrined in Citizens UK’s landmark Social Care Charter which also included rolling out an occupational sickpay scheme, something virtually non-existent in home care, to ensure workers do not feel obligated to go to work when ill. To this day, we are as far as we know the only private sector home care provider in the UK to comply with that charter of goodwill.

To our clients, the elderly and disabled, recognition of their dignity as human beings means putting them at the centre of all that we do to ensure the services we provide them are consistently outstanding. It means providing small and consistent teams to help them build trust and to respect their privacy – hence the fundamental necessity of our ethical workplace practices to attract caring people and retain them. It means sending staff who are confident and well-trained so we can help alleviate the stresses of our clients’ daily lives, not add to them. It means knowing those we serve, which is why we comprehensively assess the needs of those we serve and do not provide care visits of less than 1 and a 1/2 hours. It means we recognise the innate value of those we serve even if they are no longer “economically productive”.

As you and I said at the beginning of the Penrose story: to promote a caring workforce the organisation itself must be caring. Over the past five years, we have proven this to be true. And how could it not be true? As you and I simply, although arduously, are providing a living demonstration of the immemorial truth of our species: that every human being is precious. Because they are here, with us, in one human family. And we want to be with our workers, we want to help them live well and to grow. With our clients: we want to be with them.

The honours we have received for our good work in Penrose Care, at home and abroad, have been moving. They have been symbols of a “job well done.” And although we should be proud of our work, I know that you and I will maintain our humility. As you and I both know that we are only doing what we feel is our duty and our obligation to stand up to a culture and a system which is doing wrong, and to fight as hard as we possibly can to do what we know in our hearts to be right.

For the ultimate due, gratitude and praise goes to “The God of Love, The King of Peace,” who in a mysterious way we do not understand inspires us in our mission and in our fight.

My dear Dr. Knight, you and your lovely Spanish wife Elena have become part of my family in my home away from home, the United Kingdom. I am grateful for your friendship and for your collegiality.

We still have much work to do in the years ahead but I am confident we can do it. As Cesar Chavez, the leader of the union movement for which my grandfather belonged to back in California, used to say: “Sí se puede,” Spanish for, “It can be done.”

Thank you.

Yours always,

Bob

Robert “Bob” Stephenson-Padron is the managing director and co-founder of Penrose Care.

2017-07-04 (Penrose Care) Founding of Penrose Care

After months of planning, the firm decision to found Penrose Care happened on June 4, 2012 following a meeting Dr. Matthew Knight and Robert Stephenson-Padron had at the eminent hospital the Clinica Universidad de Navarra in Pamplona, Spain. One month later, Penrose Care was founded.

2017-07-04 (Penrose Care) Media recognition

Over the past five years, Penrose Care’s innovative ethical approach to home care has resulted in the company appearing in numerous mainline media outlet broadcasts.

2017-07-04 (Penrose Care) International recognition

Penrose Care’s approach to delivering consistently excellent care is so unique that research delegations have been sent from abroad to learn from us.

2017-07-04 (Penrose Care) Leadership recognition

Since Penrose Care’s founding, our managing director Robert Stephenson-Padron has twice been named the Most Outstanding Leader in the UK Care Sector.

2016-10-31-penrose-care-living-wage-champion-05-olga-and-bob

In 2016, Penrose Care was chosen out of over 1,000 Accredited Living Wage Employers in the London area to be the Living Wage Champion. To put this into context, in another UK region, IKEA won this honour.

 

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care head named top UK leader in care, award

Belsize Village, London, UK: Penrose Care is honoured to announce that its managing director, Robert Stephenson-Padron, was adjudicated as “The Most Outstanding Leader in the Care Sector in the UK” at the 2016 UK Over 50s Housing Awards ceremony held at the Millennium Gloucester Hotel, London on March 20, 2017. The ceremony recognises excellence in the health and social care industry across the United Kingdom.

On the occasion of receiving the award, Robert Stephenson-Padron addressed the combined conference and ceremony attendees which included Gary Hartland of St Philips Care Group of Wolverhampton and Charles Skene, chairman of Skene Group which owns the Inchmarlo Retirement Village in Royal Deeside, Scotland:

“I am honoured to receive this prestigious award, which I also received in 2014. Sadly, I must admit that I am far more pessimistic with respect to the outlook of health and social care in the UK than I was just a few years ago. Although courageous and innovative providers like Penrose Care can provide good jobs to our workforce while providing excellent care day in and day out, this is in the context of a wider sector that is doing neither nor does it appear to have the willpower nor the ability to reform in any material way to manage the daunting challenges associated with an ageing society.

The dismal health and social care backdrop is further exacerbated by a policy environment which is incoherent. We want to attract locals to work in social care but the public sector does not sufficiently fund the sector to pay even the national minimum wage in many cases. Nor does it sufficiently enforce national minimum wage laws when the sector fails to meet this basic law of decency which engenders a culture of impunity in a sector that should have a culture of responsibility [1]. Further, the sector has difficulties in building a healthy private segment to subsidise ailing public finances because the public sector actively permits and at times promotes unregulated providers, abusive use of unmeasured work contracts; and fails to crack down on the misclassification of employees which undermines honest companies like Penrose Care.

We want a skilled social care workforce and lean providers but we have been handed down from the government a care worker training system which is low on usefulness and high on paperwork. And that is assuming we can find workers to train. We have a sector with a severe staffing shortage – where roughly 80% of new recruits come from the EU – but we have a government which goes out of its way to make EU nationals feel uncomfortable here in the UK [2] [3]. We have a sector where BBC Panorama reported this morning that one in four home care providers in England are at risk of insolvency [4], but we have a regulator which just agreed to put up its fees to home care providers in England by 60% year-on-year [5]. The crisis in health and social care reflects a public leadership – and this is a cross-party failing – which lacks vision, and as the Bible tells us, ‘Where there is no vision, the people perish.’ [6] People are literally perishing due to the lack of vision among our public leadership as we read in the papers these days of people dying in hospital corridors. [7]

Failing to properly care for the elderly and infirm in our society is immoral. And if our public leaders will not stand up and make the reforms and improvements needed to address this national injustice, we the leaders of the health and social care sector with good will must stand up and inform civil society of the horrors being committed in a failing health and social care sector. We the leaders of Britain’s health and social care sector must work with British civil society so that the conviction that many of us hold dear – that all life is precious – is better reflected in British society going forward.”

Following granting the award to Mr. Stephenson-Padron, Esmonde Crawley, worldwide expert on care for the over 50’s and master of ceremonies of the UK Over 50s Housing Awards stated: “There is a dearth of good leaders who can lead the care industry in this country and it’s welcoming to see a rare beast indeed in Penrose [Care] and it’s wonderful to think that someone has the courage and the gnast to speak up when so many remain silent during these difficult times.”

At the awards ceremony, Mr. Crawley noted that this year at the UK Over 50s Housing Awards only 8 awards were given compared to 24 last year, reflecting the declining nature of good leadership in the health and social care industry in the UK.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

UK Over 50s Housing Awards

Ann Richards

Suite 212, 28 Old Brompton Road

South Kensington

London SW7 3SS

0207 681 2020

Notes

[1] “Tens of thousands of care workers ‘still paid below minimum wage despite new regulations’” (Independent: 23 March 2016), available here.

[2] “Most European migrant care staff at risk of losing right to remain” (Community Care: 21 September 2016), available here.

[3] “U.K. lawmakers reject bid to guarantee rights of EU citizens” (USA Today: 14 March 2017), available here.

[4] “’Lack of money’ prompts care firms to end council contracts” (BBC News: 20 March 2017), available here.

[5] Changes in regulatory fees for providers confirmed (CQC: 10 March 2017), available here.

[6] Proverbs 29: 18 (BibleGateway: accessed 21 March 2017), available here.

[7] “Three patients die at Worcestershire hospital amid NHS winter crisis” (The Guardian: 06 January 2017) here.

About the UK Over 50s Housing Awards

The UK Over 50s Housing Awards have been created to celebrate and reward the best individual and company performances in the over-50s housing sector in the UK. The Awards recognise the rapid growth of the over-50s housing sector in the UK, and the capacity of individuals to influence and set new performance standards across the UK. The Awards focus on elevated performance; the creation of new business models; contrarian thinking; recognising and embracing new trends; market leadership; inspirational performance and the elevation of the customer experience. The awards have been running since 2009.

About Robert Stephenson-Padron

Robert Stephenson-Padron, aged 32, is a healthcare industry expert and former public servant. Prior to starting Penrose Care in 2012 with Dr. Matthew Knight, he was a healthcare research analyst at Merrill Lynch (2010-12), which he joined from Barclays Capital/Barclays PLC (2007-10). From 2003-2006, he served as a commissioner of the City of Berkeley, California, USA. Mr. Padron holds a BA in Economics from UC Berkeley and a Master in Economics & Finance from the Universidad de Navarra. Mr. Padron also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) From Edexcel and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards. Mr. Padron, growing up jointly in Gonzales, California and the northern cities of San Luis Obispo County, California, attended Gonzales High School and Templeton High School.

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Esmonde Crawley, worldwide care expert, with Robert Stephenson-Padron after naming him "The Most Outstanding Leader in the Care Sector in the UK".

Esmonde Crawley, worldwide care expert, with Robert Stephenson-Padron after naming him “The Most Outstanding Leader in the Care Sector in the UK”.

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care promotes ethical home care at the House of Commons Women & Equalities Committee

Belsize Village, Hampstead, London, UK: This morning, Penrose Care’s managing director, Robert Stephenson-Padron, presented evidence to the House of Commons Women & Equalities Committee inquiry on the gender pay gap. Mr. Stephenson-Padron was joined by a handful of Penrose Care workers who sat in on the evidence session as guest.

Penrose Care, as an ethical innovator in England’s home care sector, where c86% [1] of the workforce is female, has unique insights into the structural challenges facing the home care workforce, which are as a result, structural contributors to gender inequality in the UK.

Penrose Care managing director, Robert Stephenson-Padron said:

“Due to the high-proportion of women working in the UK’s social care sector, structurally low pay in the sector contributes to gender inequality figures nation-wide. Specifically within home care, where nearly 90% of England’s 650,000 workforce is female, we are especially concerned with high levels of non-compliance with the National Minimum Wage in the home care sector. Improving working conditions in social care are pro-women policies, they are moral policies. Policies that would reduce gender inequality nationally as well as drive up care quality for the most vulnerable in our society.”

The National Audit Office in March 2014 released a report finding that 160,000 to 220,000 direct care workers in the UK are paid below the national minimum wage “due to deductions for uniforms or due to travel time between visits”.[2] The current national minimum wage is £6.70/hour for persons 21 and over.[3] Mr. Padron as a result highlighted to the Women & Equalities Committee of both the need to step up enforcement of the National Minimum Wage, as well as pursuing policies that improve the financial viability of the social care sector as a whole so that it can meet its legal obligations.

Mr. Padron also supported policies that would improve the training of home care workers, especially if able to open up more value-added services that can be offered by home care workers in order to achieve higher wages which can help develop job progression while keeping good care workers in the frontline, where actual care services are provided. Mr. Padron highlighted its recent work with the UK Commission for Employment & Skills (UKCES) on efforts to add value-added skills to home care workers. [4]

As the UK’s ageing population is a society-wide challenge, Mr. Padron noted that improving the financial viability of the social care sector and improving working conditions for its mostly female workforce, requires society-wide solutions, not just from government. Mr. Padron recommended that the committee explore ways in which to incentivise organisations to offer elder care vouchers to their employees similar to how many organisations offer child care vouchers in flexible benefits packages. [5]

[1] An Overview of the Domiciliary Care Market (UK Home Care Association, 2015), pg 35, available online: http://www.ukhca.co.uk/pdfs/DomiciliaryCareMarketOverview2015.pdf

[2] Adult social care in England: overview (National Audit Office: 13 Mar 2014), pg42, available here: http://www.nao.org.uk/wp-content/uploads/2015/03/Adult-social-care-in-England-overview.pdf

[3] National minimum wage rates (Gov.UK, accessed 12 January 2016), available here: https://www.gov.uk/national-minimum-wage-rates

[4] Learner, Sue, “Innovative training scheme for home care workers axed after Chancellor cancels funding.”: 22 Nov 2015 (Homecare.co.uk), available here: http://www.homecare.co.uk/news/article.cfm/id/1573022/training-scheme-home-care-axed

[5] Bomford, Andrew, “Will eldercare be as common as childcare?”: 3 Mar 2014 (BBC News), available online: http://www.bbc.co.uk/news/magazine-26341378

RESOURCES

A recording of the hearing can be found at the following link (fast forward to 1:07:00 of the video): http://www.parliamentlive.tv/Event/Index/c52c0ae5-3ac1-46fc-8f15-2b539ab8c17e

Penrose Care at Parliament

Penrose Care managing director Robert Stephenson-Padron with colleagues and friends ahead of speaking at the Women & Equalities Committee, 12 January 2016.

2016-01-12 Penrose Care Commons Women Equalities 02

Penrose Care managing director Robert Stephenson-Padron speaking at the House of Commons Women & Equalities Committee, 12 January 2016.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

House of Commons Women & Equalities Commitee

Liz Parratt

parrattl@parliament.uk

020 7219 1708

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital consultant physician.

Penrose Care head named the UK’s Most Outstanding Leader in Care

London, UK: Penrose Care is honoured to announce that its co-founder and managing director, Robert Stephenson-Padron, was adjudicated as the “Most Outstanding Leader in the Care Sector in the UK” at the 2014 UK Over 50s Housing Awards ceremony held at the Westbury Hotel, London on the night of November 13th. The ceremony, held jointly with the Global Over 50s Housing Healthcare Awards, recognise excellence in the health and social care industry across the globe.

On the occasion of receiving the award, Robert Stephenson-Padron said:

“I am honoured to receive this prestigious award. Thank you to the Penrose Care team, especially our co-founder, Dr. Matthew Knight, who embarked with me in 2012 to build Penrose Care – the pioneer of ethics in home care in the UK.

At the awards ceremony with some of the world’s most prestigious care firms, I called on those who can, to pay their workers a Living Wage as Penrose Care does. The UK’s care sector has sadly become known for low standards and low pay – this needs to change. By paying care workers a Living Wage vs poverty wages, we will start to transform social care into a career of choice rather than a job for those without choice. Indeed, at Penrose Care, we have shown that to promote a caring workforce, the organisation must be caring.

To my peers, I noted a recent public testimony of the family member of one of our dementia care clients that exemplifies why ethics in care matters. Before finding Penrose Care, her mother used a home care agency referred by her local authority that was meant to be their ‘best provider’. Despite the designation, within just six months, her mother was sent 35 workers with corresponding stress and dismay. The story improved however, after finding Penrose Care through our work with civil society charity Citizens UK. In the nearly six months supported by Penrose Care, her mother was seen by 1 primary worker and 2 back up workers – just 3 workers. By being ethical, Penrose Care is able to attract and retain special people with a vocation to care – ethics in care matters!”

Penrose Care is based in Belsize Village in Hampstead, a region in the Borough of Camden, London. On the occasion of Mr. Stephenson-Padron receiving the award, the Mayor of Camden Lazzaro Pietragnoli stated:

“I would like to congratulate Mr. Robert Stephenson-Padron on receiving the prestigious UK Over 50s Housing Award 2014 for ‘The Most Outstanding Leader in the Care Sector in the UK’.

As the founder and managing director of Camden-based Penrose Care, Robert has been committed not only to providing high quality standards of care for his customers but also to implement the best practices for his employees.

In a fast growing sector, where too often the focus is on containing the cost of the service rather than improving its quality, Robert and Penrose Care are a testimony that a private company may be unilaterally committed to provide the London Living Wage to its employees, to offer them specific and formal training, to guarantee to them set hours and pay them for travelling time.

Robert’s decision to comply with Citizens UK’s landmark Social Care Charter and with the Living Wage Foundation’s guidelines is really commendable, especially since Penrose is one of the few companies in the sector to do so.

This award is a testimony of his determination and enthusiasm in improving the quality of care in Northern London and a very encouraging message for everyone in the sector.”

The award ceremony included a variety of prestigious care firms from around the world including British residential care provider Barchester Healthcare, Nautical Lands Group of Canada, World Class Retirement Complex of the Philippines; world class health care investment firms Oaktree Capital and HCP; and British namesakes including Lloyds Bank and Knight Frank estate agents.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

+44 (0)207 435 2644

Notes to the editor

Additional photographs from the UK Housing Over 50s Awards pending and expected on 17 November 2014.

About the UK Over 50s Housing Awards

The UK Over 50s Housing Awards have been created to celebrate and reward the best individual and company performances in the over-50s housing sector in the UK. The Awards recognise the rapid growth of the over-50s housing sector in the UK, and the capacity of individuals to influence and set new performance standards across the UK. The Awards focus on elevated performance; the creation of new business models; contrarian thinking; recognising and embracing new trends; market leadership; inspirational performance and the elevation of the customer experience. The awards have been running since 2009. 20 key national awards represent the pinnacle of performance in 2013 – 2014. In 2014, over 978 entries have been received. An additional 321 nominations have been made by third parties.

About Robert Stephenson-Padron

Robert Stephenson-Padron, aged 30, is a healthcare industry expert and former public servant. Prior to starting Penrose Care in 2012 with Dr. Matthew Knight, he was a healthcare research analyst at Merrill Lynch (2010-12), which he joined from Barclays Capital/Barclays PLC (2007-10). From 2003-2006, he served as a commissioner of the City of Berkeley, California, USA. Mr. Padron holds a BA in Economics from UC Berkeley and a Master in Economics & Finance from the Universidad de Navarra. Mr. Padron, growing up jointly in Gonzales, California and the northern cities of San Luis Obispo County, California, attended Gonzales High School and Templeton High School.

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

2014-11-13 (Penrose Care) Robert Stephenson-Padron UK Housing Over 50s Award 03

Penrose Care’s managing director, Robert Stephenson-Padron, with his UK Over 50s Housing Award.

2014-11-13 (Penrose Care) Robert Stephenson-Padron UK Housing Over 50s Award 01 2014-11-13 (Penrose Care) Robert Stephenson-Padron UK Housing Over 50s Award 02 2014-11-13 (Penrose Care) Robert Stephenson-Padron UK Housing Over 50s Award 05

Penrose Care sponsors the Mum, Dementia & I photo exhibition

Belsize Village, Hampstead, London, UK: Penrose Care is honoured to be sponsoring the Real Picture exhibition: Mum, Dementia & I being held at Bernie Grant Arts Centre in Tottenham from 12th-23rd November 2014 with a Private Viewing on the 11th November 2014 from 7:00pm-9:30pm which free tickets can be purchased via Eventbrite. The exhibition and related events are free and donations are encouraged to the Alzheimer’s Society.

The exhibit is by Annemarie Anang, 32, a civic activist of North London Citizens aiming to increase awareness of dementia and improve the care system. Mum, Dementia & I gives an intimate insight into life with her mother, Elizabeth, as together they attempt to make sense of the changes in their lives caused by the onset of dementia.

Annemarie said:

“As more of us live longer it’s inevitable that many of us will need help and support in the form of care services. But the current care system just isn’t equipped to cope.

“Although it is possible to live well with dementia with the right support from professionals, family and friends, dementia is a cruel disease that’s slowly taking hold of my mum. That’s tough enough, but on top of that we’ve had to also manage inadequate and inconsistent care from care workers, many of whom are kind and hardworking, but who aren’t given the right training for what is a difficult job. Most are paid less than a Living Wage and are constantly being rushed from one job to the next, leaving little time to give quality care, let alone build up a relationship with the vulnerable clients they support.

“I decided to create this exhibition to give a personal testimony as to why we should care about care services. Other people write papers and policy documents, and this my way. I hope these images will encourage more discussion about dementia, why care is important and get people talking in the build up to the 2015 election about why these issues should be on every politicians agenda.”

The photographs give glimpses into their everyday life, the coping mechanisms they’ve developed to help Elizabeth understand her own home and daily life within it.

Annemarie and her mum are both members of Stamford Hill’s, St Ignatius Church, where Annemarie has also run a series of ‘Dementia Friends’ information sessions that aim to encourage people to learn more about the disease and how to make their community more dementia friendly.

Robert Stephenson-Padron, Penrose Care managing director, said: “Penrose Care, as one of the handful of Accredited Living Wage Employers in London’s home care sector, is honoured to support Annemarie’s beautiful work. We strongly feel that art such as this helps engage the humanity of those who experience it. If the collective humanity of civil society is enacted to help improve the UK’s ailing social care system, then I believe those much needed improvements will happen.”

Citizens UK Social Care Campaign

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Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

 

The Real Picture

Gillian Owen

gillian.owen@citizensuk.org.uk

07876246150

About Mum, Dementia & I

www.therealpicture.org

Mum, Dementia & I’ is a photography exhibition that explores the reality of living with dementia. It gives an intimate insight into daily life for my mother, and myself and how we attempted to make sense of the changes in our lives caused by the arrival of dementia. Glimpses into our coping methods, as well as the difficulties encountered with the introduction of carers into our home, can be seen. The public are invited to view these personal photographs and engage in the issues surrounding social care as we become a nation where we are living longer and yet the way older people are cared for continues to be a concern. The exhibition also includes a short video featuring my mother and I, that was broadcast on London Live earlier this year. There will be an opportunity for the public to share their views on dementia and social care. The exhibition is supported using public funding by the National Lottery through Arts Council England. Citizens UK, campaigners for better Social Care, are our partners.

You can listen to Annemarie speak on BBC You and Yours at 32:30-41:30 in the following recording from 06 Oct 2014, which includes a praise for Penrose Care’s home care services: http://www.bbc.co.uk/programmes/b04k9gjd

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Penrose Care continues to lead on ethics in home care – implements Living Wage rate increase immediately

Penrose Care continues to lead on ethics in home care – implements Living Wage rate increase immediately

Belsize Village, Hampstead, London, UK: Home care provider Penrose Care has implemented immediately the increase in the London Living Wage rate announced by Mayor of London Boris Johnson this morning at Google UK Headquarters. The new London Living Wage rate is £9.15/hour from £8.80/hour.[1]

Penrose Care managing director, Robert Stephenson-Padron said:

“The Living Wage Foundation’s guidance is to phase in increases in the Living Wage over 6 months, but Penrose Care planned for the increase, and therefore – keeping with past practice at the firm – we have implemented the increase starting this morning.”

In October 2012, Penrose Care became one of the first four home care providers in the UK to become an Accredited Living Wage Employer out of then-nearly 6,000 providers. Uniquely however, Penrose Care also pays its workers for travel time between visits.

In comparison, the National Audit Office in March 2014 released a report finding that 160,000 to 220,000 direct care workers in the UK are paid below the national minimum wage “due to deductions for uniforms or due to travel time between visits”.[2] The current national minimum wage is £6.50/hour for persons 21 and over.[3]

“In a sector mired by scandal over the minimum wage, our Living Wage commitment is a credible message internally and externally of Penrose Care’s commitment to ethics. It has been at the heart of our caring culture which results in us attracting top-tier care workers, retaining them, and delivering support to elderly and disabled persons that generates consistent excellent client feedback,” said Mr. Stephenson-Padron. “Implementing an increase in the London Living Wage at Penrose Care is not without challenges, but those challenges are worth surmounting for doing the right thing for our workers.”

Penrose Care employees already on a wage rate higher than the London Living Wage will have their pay reviewed this month.

Employers choose to pay the Living Wage on a voluntary basis. The Living Wage enjoys cross party support, with public backing from the Prime Minister and the Leader of the Opposition. Today there are over 1,000 Accredited Living Wage Employers in the United Kingdom, more than double last year’s figure of 432.

[1] New 2015 Living Wage Rates Announced (Living Wage Foundation: 3 Nov 2014), available here: http://www.livingwage.org.uk/news/new-2015-living-wage-rates-announced

[2] Adult social care in England: overview (National Audit Office: 13 Mar 2014), pg42, available here: http://www.nao.org.uk/wp-content/uploads/2015/03/Adult-social-care-in-England-overview.pdf

[3] National minimum wage rates (Gov.UK, accessed 03 Nov 2014), available here: https://www.gov.uk/national-minimum-wage-rates

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

Living Wage Foundation

Emma Kosmin

emma.kosmin@livingwage.org.uk

0207 043 9882

Mayor of London Boris Johnson London Living Wage increase

London Mayor Boris Johnson announces the new London Living Wage

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.