Category Archives: Latest news

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care head named top UK leader in care, award

Belsize Village, London, UK: Penrose Care is honoured to announce that its managing director, Robert Stephenson-Padron, was adjudicated as “The Most Outstanding Leader in the Care Sector in the UK” at the 2016 UK Over 50s Housing Awards ceremony held at the Millennium Gloucester Hotel, London on March 20, 2017. The ceremony recognises excellence in the health and social care industry across the United Kingdom.

On the occasion of receiving the award, Robert Stephenson-Padron addressed the combined conference and ceremony attendees which included Gary Hartland of St Philips Care Group of Wolverhampton and Charles Skene, chairman of Skene Group which owns the Inchmarlo Retirement Village in Royal Deeside, Scotland:

“I am honoured to receive this prestigious award, which I also received in 2014. Sadly, I must admit that I am far more pessimistic with respect to the outlook of health and social care in the UK than I was just a few years ago. Although courageous and innovative providers like Penrose Care can provide good jobs to our workforce while providing excellent care day in and day out, this is in the context of a wider sector that is doing neither nor does it appear to have the willpower nor the ability to reform in any material way to manage the daunting challenges associated with an ageing society.

The dismal health and social care backdrop is further exacerbated by a policy environment which is incoherent. We want to attract locals to work in social care but the public sector does not sufficiently fund the sector to pay even the national minimum wage in many cases. Nor does it sufficiently enforce national minimum wage laws when the sector fails to meet this basic law of decency which engenders a culture of impunity in a sector that should have a culture of responsibility [1]. Further, the sector has difficulties in building a healthy private segment to subsidise ailing public finances because the public sector actively permits and at times promotes unregulated providers, abusive use of unmeasured work contracts; and fails to crack down on the misclassification of employees which undermines honest companies like Penrose Care.

We want a skilled social care workforce and lean providers but we have been handed down from the government a care worker training system which is low on usefulness and high on paperwork. And that is assuming we can find workers to train. We have a sector with a severe staffing shortage – where roughly 80% of new recruits come from the EU – but we have a government which goes out of its way to make EU nationals feel uncomfortable here in the UK [2] [3]. We have a sector where BBC Panorama reported this morning that one in four home care providers in England are at risk of insolvency [4], but we have a regulator which just agreed to put up its fees to home care providers in England by 60% year-on-year [5]. The crisis in health and social care reflects a public leadership – and this is a cross-party failing – which lacks vision, and as the Bible tells us, ‘Where there is no vision, the people perish.’ [6] People are literally perishing due to the lack of vision among our public leadership as we read in the papers these days of people dying in hospital corridors. [7]

Failing to properly care for the elderly and infirm in our society is immoral. And if our public leaders will not stand up and make the reforms and improvements needed to address this national injustice, we the leaders of the health and social care sector with good will must stand up and inform civil society of the horrors being committed in a failing health and social care sector. We the leaders of Britain’s health and social care sector must work with British civil society so that the conviction that many of us hold dear – that all life is precious – is better reflected in British society going forward.”

Following granting the award to Mr. Stephenson-Padron, Esmonde Crawley, worldwide expert on care for the over 50’s and master of ceremonies of the UK Over 50s Housing Awards stated: “There is a dearth of good leaders who can lead the care industry in this country and it’s welcoming to see a rare beast indeed in Penrose [Care] and it’s wonderful to think that someone has the courage and the gnast to speak up when so many remain silent during these difficult times.”

At the awards ceremony, Mr. Crawley noted that this year at the UK Over 50s Housing Awards only 8 awards were given compared to 24 last year, reflecting the declining nature of good leadership in the health and social care industry in the UK.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

UK Over 50s Housing Awards

Ann Richards

Suite 212, 28 Old Brompton Road

South Kensington

London SW7 3SS

0207 681 2020

Notes

[1] “Tens of thousands of care workers ‘still paid below minimum wage despite new regulations’” (Independent: 23 March 2016), available here.

[2] “Most European migrant care staff at risk of losing right to remain” (Community Care: 21 September 2016), available here.

[3] “U.K. lawmakers reject bid to guarantee rights of EU citizens” (USA Today: 14 March 2017), available here.

[4] “’Lack of money’ prompts care firms to end council contracts” (BBC News: 20 March 2017), available here.

[5] Changes in regulatory fees for providers confirmed (CQC: 10 March 2017), available here.

[6] Proverbs 29: 18 (BibleGateway: accessed 21 March 2017), available here.

[7] “Three patients die at Worcestershire hospital amid NHS winter crisis” (The Guardian: 06 January 2017) here.

About the UK Over 50s Housing Awards

The UK Over 50s Housing Awards have been created to celebrate and reward the best individual and company performances in the over-50s housing sector in the UK. The Awards recognise the rapid growth of the over-50s housing sector in the UK, and the capacity of individuals to influence and set new performance standards across the UK. The Awards focus on elevated performance; the creation of new business models; contrarian thinking; recognising and embracing new trends; market leadership; inspirational performance and the elevation of the customer experience. The awards have been running since 2009.

About Robert Stephenson-Padron

Robert Stephenson-Padron, aged 32, is a healthcare industry expert and former public servant. Prior to starting Penrose Care in 2012 with Dr. Matthew Knight, he was a healthcare research analyst at Merrill Lynch (2010-12), which he joined from Barclays Capital/Barclays PLC (2007-10). From 2003-2006, he served as a commissioner of the City of Berkeley, California, USA. Mr. Padron holds a BA in Economics from UC Berkeley and a Master in Economics & Finance from the Universidad de Navarra. Mr. Padron also holds a QCF Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) (England) From Edexcel and a Higher Level Apprenticeship in General Adult Social Care from the Federation for Industry Sector Skills & Standards. Mr. Padron, growing up jointly in Gonzales, California and the northern cities of San Luis Obispo County, California, attended Gonzales High School and Templeton High School.

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter. Penrose Care was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Esmonde Crawley, worldwide care expert, with Robert Stephenson-Padron after naming him "The Most Outstanding Leader in the Care Sector in the UK".

Esmonde Crawley, worldwide care expert, with Robert Stephenson-Padron after naming him “The Most Outstanding Leader in the Care Sector in the UK”.

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care managing director Robert Stephenson-Padron addresses leaders of the UK health and social care sector at the UK Over 50s Housing Awards on March 20, 2017.

Penrose Care named London Living Wage Champion 2016

British Library, London, UK: Penrose Care is pleased to announce that this morning at the British Library, the Living Wage Foundation announced that Penrose Care has been named the London Living Wage Employer Champion of 2016.

The Living Wage Champion award recognises organisations that have made a real difference by supporting the Living Wage movement. The Awards are judged by an independent panel of community leaders and winners are announced during Living Wage Week 2016. The Living Wage Foundation announced Employer Champions for each region of the UK, Penrose Care winning in the London region. These awards celebrate the organisations that have done the most to implement, promote and celebrate the Living Wage in their regions during 2016.

Out of the about 1,000 Accredited Living Wage Employers in London, five were short-listed to be the London Living Wage Champion – ArtHouse, Cannon & Cannon Fine Foods, Cause4, Oliver Bonas, and Penrose Care – and Penrose Care won out of this very prestigious group of excellent organisations.

Stuart Wright, Chair of the Living Wage Foundation, presented the award to Robert “Bob” Stephenson-Padron, Penrose Care’s managing director, who received the award on behalf of the company. Mr. Wright said:

“Many congratulations to all the short-listed organisations. Of course there can be only one winner. The winner this year is Penrose Care. Congratulations to all the team as an organisation that has shown amazing leadership in the social care sector and campaigned for change in this area in the press, at events, through social media and quite honestly in every small way every single day.”

Following receiving the Living Wage Champion Award on behalf of Penrose Care, our managing director Robert Stephenson-Padron said:

“Penrose Care is incredibly humbled by the incredible honour of being the London Living Wage Employer Champion of 2016. In 2012, the year we started and the year of our first Living Wage Week celebration, Penrose Care’s founders, myself and Dr. Matthew Knight, had the firm conviction that the best way to build and manage a care organisation that respects the dignity of the vulnerable persons it supports, we must first respect the dignity of the care workers providing that support. By acting ethically and morally, Penrose Care provides the surest guarantee to our management and to our clients that Penrose Care will provide the highest quality of care that no legal or technological innovation could ever mimic. This is because Penrose Care’s innovations in home care have been innovations of the heart and spirit, and it is the healthy hearts and spirits we need in care. Until we get these basic fundamental features of social care right, all other innovations will be wanting. Thank you to my colleagues at Penrose Care, to our clients who believe in us, and our community supporters who have had the courage to share Penrose Care’s vision for better home care.”

Penrose Care was joined by guests of honour at the Living Wage Champion awards ceremony, Tulip Siddiq, MP for Hampstead and Kilburn; Cllr Claire-Louise Leyland, Leader of the Opposition of Camden Council; and Mr. Kosuke Wada of the Embassy of Japan.

Tulip Siddiq, the Member of Parliament from Penrose Care’s home constituency of Hampstead and Kilburn, said after the award ceremony:

“Congratulations to Penrose Care for a fantastic achievement.  I am proud to support them and I hope other organisations will follow their brilliant example.”

Cllr Claire-Louise Leyland of Belsize ward – Penrose Care’s home ward – said:

“I’m so delighted to see a local Belsize business, Penrose Care, receiving an award this morning. The approach that Penrose has taken to supporting their staff and their clients is so inspiring – a truly holistic model, that shows real understanding of and respect for the relational nature of business, especially in the homecare sector.  Bob and his team have set an example for small businesses across Camden. I hope that the providers of homecare nationally will see what can be achieved with a passionate commitment to service excellence and real care.”

Due to Penrose Care’s research collaborations with the Government of Japan into social care, Penrose Care was also joined at the awards ceremony by Mr Kosuke Wada, First Secretary for Health, Labour and Welfare at the Embassy of Japan. Mr. Wada said following Penrose Care being named the Living Wage Champion 2016:

“Congratulations Penrose Care for winning the Living Wage Champion Award 2016. I appreciate your great job. Labour issues are getting more and more important globally and an excellent model is necessary for everyone.”

In conjunction with the awards ceremony, the Mayor of London Sadiq Khan announced the new London Living Wage of £9.75/hour, up from £9.40/hour to reflect the higher cost of living facing families in the city – an increase of 3.7 per cent. This compares to the mandatory “national living wage” or enhanced minimum wage of £7.20/hour for persons 25 and above. As is our tradition at Penrose Care, our care workers will receive the pay increase immediately.

The Mayor of London, Sadiq Khan, said:

“It’s great news that London is leading the way in paying the Living Wage and that over 1,000 businesses are now accredited and helping to make this a fairer and more equal city.  I’m glad to say we’re well on track to see it rise to over £10 an hour during my mayoralty, but we need to go further and for many more businesses and organisations to sign up.

“Our economy continues to grow and for the first time in London’s history we now have over one million businesses based here.  It’s essential that hard-working Londoners, who keep this city going, are rewarded for their integral role in this success.

“Paying the London Living Wage is not just the right and moral thing to do, it makes good business sense too.  As many employers already accredited know, the benefits are clear – including increased productivity and reduced staff turnover.

“The London Living Wage is a fantastic campaign and I will be working to encourage more businesses across our great city to get involved.  This will not only help London become a city where it’s a badge of pride for employers to pay the London Living Wage, but help us become a city where everyone benefits from the capital’s success.”

ENDS

Media Contact

 

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

 

Living Wage Foundation

Lola McEvoy

lola.mcevoy@livingwage.org.uk

0203 384 2627

 

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital consultant physician.

 

About the real Living Wage

Only the real Living Wage is independently-calculated each year based on what employees and their families need to live. The current UK Living Wage is £8.45 an hour. The current London Living Wage is £9.75 an hour. Employers choose to pay the real Living Wage on a voluntary basis. The rates apply to all workers over 18 – in recognition that young people face the same living costs as everyone else. The real Living Wage that meets the cost of living enjoys cross party support, with public backing from successive London Mayors and MPs across the four nations of the UK. Paying a wage that is enough to live on is good for business, good for the individual and good for society.

2016-10-31-penrose-care-living-wage-champion-00-sadiq-khan-sarah-hayward-tulip-siddiq

Penrose Care managing director Robert Stephenson-Padron with Camden Council Leader Cllr Sarah Hayward, Mayor of London Sadiq Khan, MP for Hampstead and Kilburn Tulip Siddiq and activists of Citizens UK.

2016-10-31-penrose-care-living-wage-champion-01-kosuke-wada

Mr Kosuke Wada, First Secretary for Health, Labour and Welfare at the Embassy of Japan with Penrose Care managing director Robert Stephenson-Padron

2016-10-31-penrose-care-living-wage-champion-02-tulip-siddiq

Penrose Care managing director Robert Stephenson-Padron with Tulip Siddiq MP, Member of Parliament for Hampstead and Kilburn.

2016-10-31-penrose-care-living-wage-champion-03-claire-louise-leyland

Penrose Care managing director Robert Stephenson-Padron with Cllr Claire-Louise Leyland, Belsize ward councillor and Leader of the Opposition of Camden Council.

2016-10-31-penrose-care-living-wage-champion-04-stephenson-padron-award

Penrose Care managing director Robert Stephenson-Padron receives the London Living Wage Champion Award 2016 on behalf of the company.

2016-10-31-penrose-care-living-wage-champion-05-olga-and-bob

Penrose Care Senior Care Worker Olga and managing director Robert Stephenson-Padron with the Living Wage logo and Living Wage Champion trophy.

2016-10-31-penrose-care-living-wage-champion-06-award

Penrose Care’s London Living Wage Employer Champion 2016 trophy.

2016-07-03 Penrose Care Stephenson-Padron Hampstead Summer

Penrose Care raises dementia awareness at the Hampstead Festival

Belsize Village, London – Penrose Care is pleased to announce that it distributed at least 65 living with dementia guides or £4.99 each free to the public at the 2016 Hampstead Summer Festival Big Fair held on Sunday, July 3, 2016.

As an ethical provider of home care, Penrose Care sees it as its civic duty to play its party in helping raise awareness of dementia in our community.

“The free distribution of ‘First Steps to living with Dementia’ by Dr Simon Atkins was an idea generated by our co-founder Dr Matthew Knight, as a means of assisting people to better manage dementia with respect to lifestyle knowledge and also to help make them aware that professional care providers like Penrose Care are there to support them to stay living at home as the disease progresses via the provision of dementia care in people’s own homes.”

Penrose Care also acknowledges the supportive comment by Finchley & Frognal Councillor of Camden Council Gio Spinella regarding the public service nature of the dementia guides distribution:

2016-07-03 (Gio Spinella) Tweet Penrose Care Dementia

Camden Council Cllr Gio Spinella of Finchley and Frognal tweets out support for Penrose Care’s dementia awareness initiative.

“I found particularly positive the great number of festival attendees who told me they received a booklet from the 2015 festivals as well as some folks who came to get a booklet because they were praised by others who already read our free booklets from last you,” said Mr Stephenson-Padron. “Penrose Care intends to continue the program in the following years.”

2016-07-03 Penrose Care Coco Lee Parrot Rudy

Penrose Care friend Coco Lee the African Grey Parrot greets her friend Rudy at the Hampstead Summer Festival Penrose Care stall.

2016-07-03 Penrose Care Stephenson-Padron Hampstead Summer

Penrose Care’s Robert Stephenson-Padron manning the Penrose Care booth at the Hampstead Summer Festival.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Hampstead Summer Festival

A fun and colourful street party with a fabulous carnival atmosphere, the Hampstead Summer Festival Big Fair draws crowds of tens of thousands. Over 100 stalls line a bustling Heath Street, London NW3 to a backdrop of live music and street entertainment, a traditional fun fair, street circus, and family attractions. The festival stages give a platform to established and emerging local talent from the music, theatre and dance scenes. From hip hop and contemporary performances to the classic and traditional, there’s an eclectic programme that’s sure to appeal to all.

Penrose Care supports refugee week

Belsize Village, London – On Tuesday, June 21, 2016, Penrose Care managing director, Robert Stephenson-Padron attended the event “Home from Home” at the Baytree Centre in Brixton, south London. The event shared food, recipes and stories from the centre’s female refugee children celebrating Refugee Week.

With women accounting for 80%+ of the frontline home care workforce, many of whom at risk of labour exploitation, Penrose Care takes a keen interest in women’s rights issues, notably demonstrated by our participating in the UK Commission for Employment and Skill’s Gender Equality Roundtable in March 2015 and our testimony to the House of Commons Women & Equalities Committee in January 2016.

Mr. Stephenson-Padron further said:

“The refugees event held by the Baytree Centre was extraordinarily beautiful and was a testament to the rich contributions refugees and migrants bring to London. As a handful of Living Wage Employers in the London home care sector, Penrose Care hopes that some of the young people at the centre will have the opportunity to aspire to, train and eventually work in health and social care someday. Penrose Care aims to attract the best people to the care sector by offering a reward profession with working conditions that respects workers’ dignity as human beings.”

2016-06-21 Stephenson-Padron Florence Eshamoli Carmen Gonzales

Penrose Care’s Robert Stephenson-Padron with Cllr Florence Eshamoli, London Assembly member for Lambeth and Southwark and Carmen Gonzales of the Baytree Centre.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Baytree Centre

The Baytree Centre is a project of the Dawliffe Hall Educational Foundation (DHEF), a Company Limited by Guarantee (Company No. 1450892) and a Registered Charity (Charity No. 278720).

Those who access the Centre face multiple barriers to inclusion, identified by the women and girls themselves as: lack of English language skills; lack of opportunities to learn in culturally appropriate settings; inability to access employment opportunities; poverty; poor housing; isolation; depression; racism and discrimination (including religious discrimination); abusive homes; family breakdown and a lack of family support and structure.

Penrose Care attends opening party of local bereavement service

Belsize Village, London – On Wednesday, June 15, 2016, Penrose Care managing director, Robert Stephenson-Padron, was pleased to attend the opening party of the new ground floor premises of the Camden, City, Islington & Westminster Bereavement Service (CCIWBS) at 6-8 York Mews, Kentish Town, London NW5 2UJ.

CCIWBS has been offering counselling of the bereaved for 46 years and recently acquired a new ground floor premises in Kentish Town so that it can continue to provide bereavement support in the community.

Mr. Stephenson-Padron further said:

“Penrose Care is committed to supporting associated services in our community such as the CCIWBS. The loss of a loved one is one of the toughest things we go through in our lives and we will be making aware clients and other members of the community we encounter of the bereavement counselling services of CCIWBS where appropriate.”

Also in attendance were service sponsor actor Michael Palin of Monty Python and Camden Deputy Mayor Cllr Richard Cotton.

2016-06-15 (Penrose Care) Stephenson-Padron Morris Woolfson CCIWBS

CCIWBS director Vybra Morris, Penrose Care’s Robert Stephenson-Padron, and CCIWBS trustee Victoria Woolfson.

2016-06-15 (Penrose Care) Stephenson-Padron Richard Cotton CCIWBS

Penrose Care’s Robert Stephenson-Padron with Camden Deputy Mayor Cllr Richard Cotton at CCIWBS in Kentish Town.

2016-06-15 (Penrose Care) Stephenson-Padron Michael Palin CCIWBS

Penrose Care’s managing director Robert Stephenson-Padron with Monty Python actor Michael Palin at CCIWBS in Kentish Town.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Camden, City, Islington & Westminster Bereavement Service (CCIWBS)

Camden, City, Islington & Westminster Bereavement Service (CCIWBS) is an independent registered charity, founded in 1969.

Over the years, thousands of bereaved people have experienced the ongoing counselling support we provide. The service is available to anyone over 18 either living within or registered with a GP in the boroughs of Camden, Islington and Westminster or who live, work or are registered with a GP within the City of London. We offer a confidential service, which is open to everyone, regardless of age, sexuality, ethnic origin, culture or religion. In particular, we are committed to providing support to people who are not used to seeking help through counselling.

Penrose Care receives its 3rd Japanese research delegation

Belsize Village, London – On Tuesday, April 26, 2016, Penrose Care was honoured to be receive its third research visit from Japan. The 11-person delegation consisting of doctors and other health professionals follows a March 14, 2016 visit from Professor Manami Hori of Tokai University Kanagawa, Japan; and a 5-person delegation organised by the Government of Japan on August 13, 2015.

2016-04-29 (Penrose Care) Japan Visit 01

Penrose Care Managing Director Robert Stephenson-Padron with dementia research delegation from Japan (April 26, 2016).

The Japanese delegation, which had an especial focus on dementia care, visited Penrose Care to learn more about the unique way in which Penrose Care delivers home care – underpinned by an innovative ethical approach that is outlined in Citizens UK’s Social Care Charter which includes paying staff the living wage, payment for travel time, no unduly short visits, offering an occupational sick pay scheme, dedicated client teams and proper training. In doing so, “Penrose Care has made the Theory of Ethical Care a reality”, Penrose Care’s managing director, Robert Stephenson-Padron, told the delegation.

Mr. Stephenson-Padron further said:

“Penrose Care is once again honoured that our innovative ethical approach to home care garnered us our third research visit from Japan. Japan, like the UK, has enormous challenges associated with its ageing populations. We showed that it is better value for time and money to create ethical systems that prevent bad things from happening (the Penrose Care way), rather than spending so much time identifying bad things once they have happened (the normal way of doing things).”

2016-04-29 (Penrose Care) Japan Visit 02

Penrose Care managing director Robert Stephenson-Padron presents to Japanese research delegation (Belsize Kitchen, April 26, 2016)

A number of issues were covered in the discussion including the broad issues facing health and social care in the UK, the theory of ethical care and how to put it into practice, care worker pay and terms and conditions, care worker training in the UK, public-private market mix, information sharing, and ways in which Penrose Care has achieved excellence in care by operating as an ethical enterprise.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

Members of the delegation from Japan

Dr. Jungo Hayakawa, Chairman of Aichi Min-Iren in Nagoya

Mr. Hiromi Katakura, Director of Facility For the Aged, Ushioda Yasuragi no Sato

Ms. Noriko Kobashi, Druggist of Ushioda Pharmacy in Yokohama

Ms. Satoru Kondo, Psychiatrist of Kyoto Min-Iren Second Hospital

Ms. Yuka Maeseto, Nurse of Sakura Home Nursing Station in Osaka

Dr. Yumi Miyazawa, Doctor of neurology of Ushioda General Hospital in Yokohama

Ms. Kiriyama Sumiko, Nurse of Uhioda General Hospital in Yokohama

Dr. Yoshio Suzuki, Vice Director, Ushioda general Hospital in Yokohama

Ms. Teruko Toda, Social Worker from Osaka

Dr. Satoshi Yamada, Vice President of Min-Iren (Doctor and Chief of Health Care)

Ms. Yurika Yamaguchi, Occupational Therapist, Ushioda General Hospital in Yokohama

Observer:

Dr. Mayumi Hayashi, Fellow at Institute of Gerontology, Kings College London

Penrose Care backs call for National Health and Social Care Commission

Belsize Village, Hampstead, London, UK: Yesterday at the Houses of Parliament, Penrose Care’s managing director, Robert Stephenson-Padron, backed Independent Age, the older people’s charity, and former Care Minister Norman Lamb MP’s (Liberal Democrat) call for the establishment of an independent, cross-party Commission into the future of health and social care [1].

Mr. Stephenson-Padron was also joined by former Health Minister Stephen Dorrell (Conservative) and former Shadow Care Minister Liz Kendall MP (Labour). Independent Age’s associated campaign is called “Care for Tomorrow”.

Penrose Care managing director, Robert Stephenson-Padron, said:

“As the pioneer of ethical home care in the UK, Penrose Care often sees the great benefits of excellent health and social care as well as the terrible outcomes from mediocre to bad care. Instances of excellent health and social care need to become the norm, and we as a society need to figure out how to make that the norm now, as our ageing populations will only make existing challenges more daunting as time passes. Penrose Care commends Independent Age and Norman Lamb’s call for an independent cross-party Commission into the future of health and social care and we would be happy to assist the commission in its inquiries post its creation.”

Independent Age’s “Care for Tomorrow” campaign calling for the Commission follows new ComRes polling [2] that found:

  • Four-fifths of British adults (81%) are concerned about the impact of an ageing population on the NHS and care services in Britain,
  • Half of British adults think the level of service in the NHS (51%) and care services for the elderly and disabled (47%) have worsened over the past 12 months,
  • Nearly two-thirds of Britons are not confident that the UK Government will ensure high standards in the NHS (61%) and care for elderly and disabled people (64%) in the future,
  • More than four-fifths of British adults (86%) agree that people with direct experience of health and care services (like patients, doctors, elderly and disabled people) should be involved in deciding the future of these services.

The bill that would establish the commission, the National Health and Social Care (Commission) Bill, will have its second reading in the House of Commons this Friday, 11 March 2016. [3]

[1] Norman Lamb calls for cross-party commission on NHS and social care (normanlamb.org.uk: 06 Jan 2016), available online: http://www.normanlamb.org.uk/cross_party_commission_nhs_and_social_care

[2] Public support cross party action to fix health and social care (Independent Age: 08 March 2016), available online: http://www.independentage.org/news-media/latest-releases/2016-press-releases/public-support-cross-party-action-to-fix-health-and-social-care/

[3] National Health Service and Social Care (Commission) Bill 2015-16 (UK Parliament website accessed 10 March 2016), available here: http://services.parliament.uk/bills/2015-16/nationalhealthserviceandsocialcarecommission.html

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

Independent Age

Euan Holloway

Senior Media and PR Manager

020 7605 4286

07701 008248

euan.holloway@independentage.org

Independent Age Pledge Board

National Health and Social Care Commission establishment pledge board including Stephen Dorrell, Norman Lamb, Liz Kendall, and Robert Stephenson-Padron.

Robert Stephenson-Padron with Norman Lamb

Penrose Care Managing Director with former Care Minister Norman Lamb MP at the Houses of Parliament.

Liz Kendall with Robert Stephenson-Padron

Penrose Care managing director Robert Stephenson-Padron with former Shadow Care Minister Liz Kendall MP.

Stephen Dorrell NHS Social Care Commission

Former Health Minister Stephen Dorrell pledges support for Commission into the future of health and social care.

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital consultant physician.

Penrose Care promotes ethical home care at the House of Commons Women & Equalities Committee

Belsize Village, Hampstead, London, UK: This morning, Penrose Care’s managing director, Robert Stephenson-Padron, presented evidence to the House of Commons Women & Equalities Committee inquiry on the gender pay gap. Mr. Stephenson-Padron was joined by a handful of Penrose Care workers who sat in on the evidence session as guest.

Penrose Care, as an ethical innovator in England’s home care sector, where c86% [1] of the workforce is female, has unique insights into the structural challenges facing the home care workforce, which are as a result, structural contributors to gender inequality in the UK.

Penrose Care managing director, Robert Stephenson-Padron said:

“Due to the high-proportion of women working in the UK’s social care sector, structurally low pay in the sector contributes to gender inequality figures nation-wide. Specifically within home care, where nearly 90% of England’s 650,000 workforce is female, we are especially concerned with high levels of non-compliance with the National Minimum Wage in the home care sector. Improving working conditions in social care are pro-women policies, they are moral policies. Policies that would reduce gender inequality nationally as well as drive up care quality for the most vulnerable in our society.”

The National Audit Office in March 2014 released a report finding that 160,000 to 220,000 direct care workers in the UK are paid below the national minimum wage “due to deductions for uniforms or due to travel time between visits”.[2] The current national minimum wage is £6.70/hour for persons 21 and over.[3] Mr. Padron as a result highlighted to the Women & Equalities Committee of both the need to step up enforcement of the National Minimum Wage, as well as pursuing policies that improve the financial viability of the social care sector as a whole so that it can meet its legal obligations.

Mr. Padron also supported policies that would improve the training of home care workers, especially if able to open up more value-added services that can be offered by home care workers in order to achieve higher wages which can help develop job progression while keeping good care workers in the frontline, where actual care services are provided. Mr. Padron highlighted its recent work with the UK Commission for Employment & Skills (UKCES) on efforts to add value-added skills to home care workers. [4]

As the UK’s ageing population is a society-wide challenge, Mr. Padron noted that improving the financial viability of the social care sector and improving working conditions for its mostly female workforce, requires society-wide solutions, not just from government. Mr. Padron recommended that the committee explore ways in which to incentivise organisations to offer elder care vouchers to their employees similar to how many organisations offer child care vouchers in flexible benefits packages. [5]

[1] An Overview of the Domiciliary Care Market (UK Home Care Association, 2015), pg 35, available online: http://www.ukhca.co.uk/pdfs/DomiciliaryCareMarketOverview2015.pdf

[2] Adult social care in England: overview (National Audit Office: 13 Mar 2014), pg42, available here: http://www.nao.org.uk/wp-content/uploads/2015/03/Adult-social-care-in-England-overview.pdf

[3] National minimum wage rates (Gov.UK, accessed 12 January 2016), available here: https://www.gov.uk/national-minimum-wage-rates

[4] Learner, Sue, “Innovative training scheme for home care workers axed after Chancellor cancels funding.”: 22 Nov 2015 (Homecare.co.uk), available here: http://www.homecare.co.uk/news/article.cfm/id/1573022/training-scheme-home-care-axed

[5] Bomford, Andrew, “Will eldercare be as common as childcare?”: 3 Mar 2014 (BBC News), available online: http://www.bbc.co.uk/news/magazine-26341378

RESOURCES

A recording of the hearing can be found at the following link (fast forward to 1:07:00 of the video): http://www.parliamentlive.tv/Event/Index/c52c0ae5-3ac1-46fc-8f15-2b539ab8c17e

Penrose Care at Parliament

Penrose Care managing director Robert Stephenson-Padron with colleagues and friends ahead of speaking at the Women & Equalities Committee, 12 January 2016.

2016-01-12 Penrose Care Commons Women Equalities 02

Penrose Care managing director Robert Stephenson-Padron speaking at the House of Commons Women & Equalities Committee, 12 January 2016.

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

House of Commons Women & Equalities Commitee

Liz Parratt

parrattl@parliament.uk

020 7219 1708

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital consultant physician.

November 2, 2015 (Penrose Care) Robert Stephenson-Padron Boris Johnson Living Wage

Living Wage Week: Penrose Care raises home care worker wages

Living Wage Week: Penrose Care raises home care worker wages

Belsize Village, Hampstead, London, UK: Home care provider Penrose Care has implemented immediately the increase in the London Living Wage rate announced by Mayor of London Boris Johnson Monday morning, November 2, 2015, at Linklaters headquarters in the City of London. The new London Living Wage rate is £9.40hour from £9.15/hour.[1]

Penrose Care managing director, Robert Stephenson-Padron said:

“The Living Wage Foundation’s guidance is to phase in increases in the London Living Wage over six months, but keeping with past practice at the firm – Penrose Care has implemented the increase starting Monday morning. Our hard working care workers deserve no less.”

In October 2012, Penrose Care became one of the first four home care providers in the UK to become an Accredited Living Wage Employer out of then-nearly 6,000 providers. The Living Wage is only part of a wider ethical scheme Penrose Care adheres to called the Social Care Charter of Citizens UK. The charter also includes paying for worker travel time between visits and operating an occupational sick pay scheme.

In comparison, the National Audit Office in March 2014 released a report finding that 160,000 to 220,000 direct care workers in the UK are paid below the national minimum wage “due to deductions for uniforms or due to travel time between visits”.[2] The current national minimum wage is £6.70/hour for persons 21 and over.[3]

Penrose Care managing director, Robert Stephenson-Padron further said:

“Penrose Care continues to be an ethically and responsibly managed organisation, which during these turbulent times in the social care sector, allows us to continue leading the way on home care worker terms in conditions. This ensures we attract top calibre workers and keep them. Penrose Care has found that when we look after our social care workers well, they more than pay us back in the excellent care they provide the vulnerable persons we support every day.”

Penrose Care employees already on a wage rate higher than the London Living Wage will have their pay reviewed this month.

Employers choose to pay the Living Wage on a voluntary basis. The Living Wage enjoys cross party support, with public backing from the Prime Minister and the Leader of the Opposition. Today there are about 2,000 Accredited Living Wage Employers in the UK (2014: 1,000+, 2013: 432), up from 100 in 2012 when Penrose Care first became an Accredited Living Wage Employer.

[1] Mayor announces new London Living Wage of £9.40 per hour (Living Wage Foundation: 2 Nov 2014), available here: http://www.livingwage.org.uk/news/new-london-living-wage-rate-has-been-announced

[2] Adult social care in England: overview (National Audit Office: 13 Mar 2014), pg42, available here: http://www.nao.org.uk/wp-content/uploads/2015/03/Adult-social-care-in-England-overview.pdf

[3] National minimum wage rates (Gov.UK, accessed 03 Nov 2015), available here: https://www.gov.uk/national-minimum-wage-rates

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

Living Wage Foundation

Emma Kosmin

emma.kosmin@livingwage.org.uk

0207 043 9882

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia.  The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital consultant physician.

2015-11-02 (Penrose Care) Boris Johnson Living Wage 2016 announces

Mayor of London Boris Johnson, MP announces the 2015-16 London Living Wage (November 2, 2015 – Linklaters, London, UK)

November 2, 2015  (Penrose Care) Robert Stephenson-Padron Boris Johnson Living Wage

Penrose Care Managing Director Robert Stephenson-Padron with Mayor of London Boris Johnson, MP (November 2, 2015 – Linklaters, London, UK)

Japanese Government delegation visits Penrose Care

Belsize Village, London – On Thursday afternoon, August 13, 2015, Penrose Care was honoured to be visited by a five-person research delegation from the Japanese Government.

The delegation visited Penrose Care to learn more about the unique way in which Penrose Care delivers care – underpinned by an innovative ethical approach that is outlined in Citizens UK’s Social Care Charter which includes paying staff the living wage, payment for travel time, no unduly short visits, offering an occupational sick pay scheme, dedicated client teams and proper training.

August 13, 2015 Japanese Government Visits Penrose Care 01

From left to right: Kosuke WADA of the Embassy of Japan, Shunsuke TANI of the Japanese Ministry of Health, Labor, & Welfare; Robert Stephenson-Padron of Penrose Care, Cllr. Claire-Louise Leyland of Camden Council, Sara of Penrose Care, Desi of Penrose Care, Raquel of Penrose Care, Brigeen of Penrose Care, David of Penrose Care, Professor Satoru HASHIMOTO of Kansai University, Tomoko YODEN of Itami City Council, Japan; and Mayumi HAYASHI of King’s College. (Penrose Care, 13 August 2015)

 

The delegation was hosted by Penrose Care managing director, Robert Stephenson-Padron; Belsize ward councillor Claire-Louise Leyland of Camden Council, and several Penrose Care workers.

“All of us at Penrose Care were extremely honoured to be visited by the esteemed delegation from the Japanese Government which is a testament to Penrose Care’s innovative ethical approach to care,” said Mr. Stephenson-Padron. “The challenges associated with ageing populations is an international one, and Penrose Care is thankful for the opportunity to assist the Japanese Government in any way we can. High-quality, dignified social care, should be available to all people who need it, in any country.”

Cllr. Leyland said:

“Penrose Care is a valued local business with an inspiring model of ethical care that is challenging the homecare industry to re-think their models of service provision. As someone who worked as a carer for five years, I’m so proud to support their work. I hope that their approach will help the Japanese Government to develop new ways of working that allow the elderly to live out their lives with dignity.”

One of the delegation members, Tomoko Yoden of Itami City Council (Japan), had the opportunity to discuss social care best practice between Mr. Stephenson-Padron and Cllr. Leyland on a municipal-level and stated following the visit: “I found the information very valuable and useful… My city’s Adult care will be improved by meeting [Penrose Care].”

A number of issues were covered in the discussion including the broad issues facing health and social care in the UK, care worker pay and terms and conditions, care worker training in the UK, Japan and California; care manager training, public-private market mix, market culture towards pricing, social care-GP coordination, information sharing, Camden specific issues, characteristics and challenges in health and social care in Japan, and ways in which Penrose Care has achieved excellence in care by operating as an ethical enterprise.

Part of the Japanese Government delegation included an expert on UK and Japanese ageing issues, Dr. Mayumi Hayashi, Research Fellow, Institute of Gerontology of King’s College London who stated after visiting Penrose Care:

“We were privileged to observe excellence in action. Clearly a person-centred, quality driven model of care provision. The quality of the care staff is guaranteed by the quality of their terms and conditions: and this quality becomes the benchmark of the excellent care experienced by the clients.”

Mr. Kosuke Wada, First Secretary (Health, Labour and Welfare), Embassy of Japan in the UK, said:

“We found that [Penrose Care’s] vision is very clear and innovative. In Japan, home care is also very important and we also have a lot to do to improve our system. Today’s meeting is very productive and I would like to thank [Penrose Care] again.”

ENDS

Media Contact

Penrose Care

Robert Stephenson-Padron

robert.padron@penrosecare.co.uk

0207 435 2644

Embassy of Japan in the UK

Mr. Kosuke WADA

press@ld.mofa.go.jp

020 7465 6588

About Penrose Care

Penrose Care is an ethical provider of home care services London, United Kingdom to adults with disabilities and elderly persons, including those with dementia. The company operates upon a fundamental belief that to promote a caring workforce, the organisation itself must be caring. As the pioneer of ethics in home care in the UK, Penrose Care in 2012 became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.

Penrose Care’s ethical approach promotes higher quality social care workers and low staff turnover which in turn results in excellent care. Penrose Care is headquartered in Belsize Village, north London and was founded by Robert Stephenson-Padron, a healthcare research analyst, and Dr. Matthew Knight, a hospital physician.

About the Delegation from the Japanese Government

The delegation from the Japanese Government consisted of Shunsuke TANI, Deputy Director, International Affairs Division, Minister’s Secretariat, Japan Ministry of Health, Labor & Welfare; Kosuke WADA, First Secretary, Embassy of Japan in the UK; Dr. Satoru HASHIMOTO, Professor of Management, Faculty of Sociology, Kansai University; Dr. Mayumi HAYASHI FRSA, Research fellow, Institute of Gerontology, King’s College London; and Tomoko YODEN, Itami City Council, Japan.

Photos of the Visit (E-mail robert.padron@penrosecare.co.uk for high-resolution photos)

August 13, 2015 Japanese Government Visits Penrose Care 02

Penrose Care managing director, Robert Stephenson-Padron, discusses social care issues with a delegation of the Japanese government alongside Belsize ward Councillor Claire-Louise Leyland of Camden Council. (Penrose Care, 13 August 2015)

August 13, 2015 Japanese Government Visits Penrose Care 03

Penrose Care managing director, Robert Stephenson-Padron, discusses social care issues with a delegation of the Japanese Government. (Penrose Care, 13 August 2015)

August 13, 2015 Japanese Government Visits Penrose Care 05

From left to right: Mayumi HAYASHI of King’s College, Desi of Penrose Care, Sara of Penrose Care, Tomoko YODEN of Itami City Council, Japan; Raquel of Penrose Care, Brigeen of Penrose Care, David of Penrose Care, Shunsuke TANI of the Japanese Ministry of Health, Labor, & Welfare, Kosuke WADA of the Embassy of Japan, Professor Satoru HASHIMOTO of Kansai University, Robert Stephenson-Padron of Penrose Care, Cllr. Claire-Louise Leyland of Camden Council (Penrose Care, 13 August 2015)